Hannah Michaella Sibug

Credit Card Collection / Partner Brands

• Payment arrangement.
• Assisting with client hardship.
• Dispute & Investigation Handling.
• Address customer concerns professionally.
• Educate customers about billing terms and due dates.
• Maintain positive business relationships while collecting debt.
• Payment Processing & Reconciliation.

AIG Insurance

Annuity Insurance

• Assisting client annuity accounts.
• Providing account value.
• Assisting with the claims process and informing about the SLA.
• Creating specific work item requests.

Travel Insurance

• Assist with policy modification.
• Policy travel change.
• Knowledgeable about policy benefits.
• Processing claim, status.

Voya Insurance.

• Filling supplemental claim assistance.
• Claim status and updates.
• Providing benefits information.
• Checking the policy arrangement for each account.

Verizon Wireless

• Helping customers with the activation of newly purchased devices.
• Providing loyalty offers on the account.
• Assisting with order enquiries, tracking packages, handling lost orders, providing upgrade assistance, and managing trade-in devices.
• Billing charges, explain bill summary, and next billing enquiries.
• Upgrading plan to get better service experience, adding a line on the account, and offering insurance on the account.

Verizon Fios

• Assisting clients with billing enquiries, disputes, unauthorized charges, payment arrangements, and other matters.
• Identifying the best value service to suit clients' needs.
• Specialist in identifying service upgrades on client accounts.
• Offering and upgrading new services on customer accounts.

Microsoft

• Helping the client in identifying the hardware and software solutions.
• Troubleshooting technical issues and concerns.
• Speaking to customers through call and chat platform to resolve the problem quickly.

Velocity Airlines

• Consolidation of miles and points of clients from their flights.
• Educating clients on how to earn points and miles through the reward programme.
• Assisting clients with their concerns regarding the loyalty programme, such as missing points and attachments.

Amazon Retail / Tech

• Assist the client with the online inquiry regarding order status, lost order, refund, and return item.
• Provide clients with a discount if they are existing Prime members.
• Assist the customer in tracking their package, and if they have a Kindle gadget, assist them if they are facing any issues.