Hannah Marie C. Paderes
Customer Service Representative
Bacoor
Summary
Customer Service Representative with over 3 years and 11 months of BPO experience — nearly 4 years — all within the same company, handling Retail and US Healthcare & Billing accounts. Skilled in eligibility verification, billing inquiries, payment processing, and strict HIPAA compliance. Proficient in Epic, ACE Tools, and VI Web. Available with 2-week notice.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
IBEX
01.2023 - Current
- Handle inbound calls for US healthcare members; verify eligibility and explain benefits, deductibles, copays, and coinsurance
- Process payments, billing inquiries, and account balance updates accurately
- Assist with claims status and prior authorization requests
- Proficient in Epic, ACE Tools, and VI Web for all transactions
- Maintain strict HIPAA compliance and consistently meet QA and CSAT targets
Retail Customer Service Representative
IBEX
10.2022 - 01.2023
- Assisted customers with inquiries, orders, returns, and refunds
- Processed payments and maintained high CSAT and accuracy
Skills
- Healthcare & Billing: Eligibility Verification Payment Processing Billing & Claims HIPAA Compliance
- Systems: Epic Tools ACE Tools VI Web Fast Data Entry MS Office
- Professional: English Proficiency Active Listening De-escalation Works Under Pressure
Accomplishments
- Senior High School — Grade 12 Graduate (With Diploma) at
San Nicolas III, Bacoor, Cavite
Additional Information
- Notice Period: 2 Weeks
- Preferred Setup: Work From Home | Open to On-site
- Preferred Days Off: Weekends or Consecutive Days Off
- Open to rotational shifts and holidays
Timeline
Healthcare Customer Service Representative
IBEX
01.2023 - Current
Retail Customer Service Representative
IBEX
10.2022 - 01.2023