Hannah Mae G. Ayuban
Minglanilla
Summary
Results-driven Domain Specialist and Virtual Assistant with experience in customer support, automation workflows, and domain management. Skilled in troubleshooting technical issues, optimizing processes, and delivering excellent customer service. Proficient in CRM tools, WordPress, and GoHighLevel.
Overview
6
6
years of professional experience
Work History
Virtual Assistant - Automation Specialist
GO HIGH LEVEL VA
2024.03 - 2024.07
- Provided first-level technical support and resolved customer issues
- Created workflows and automations using GoHighLevel
- Built and updated landing pages and websites using WordPress Elementor
- Documented processes and improved workflow efficiency
- Escalated complex issues and ensured timely resolution
Lead Generation Specialist
Morgan Stanley
2023.10 - 2024.03
- Conducted lead generation and prospecting
- Supported outreach and data collection for business growth
DOMAIN SPECIALIST
Newfold Digital Philippines
2019.09 - 2024.02
- Managed domain registration, transfer, and renewal processes
- Resolved DNS, registry, and domain-related issues
- Handled abuse, phishing, and compliance cases
- Coordinated with registries and internal teams
- Maintained KPI targets (FCR, feedback scores, queue metrics)
- Processed refunds, cancellations, and billing concerns
On-the-job Trainee (Web Developer)
GoodApps, Inc.
2018.04 - 2018.10
- Completed 500+ hours of training
- Assisted in web development using HTML, CSS, JavaScript, and PHP
Education
Bachelor of Science - Information Technology
Cebu Institute of Technology- University
Cebu City, Province Of Cebu, Philippines2019-03
Skills
Domain Management
Customer Support
CRM Tools
GoHighLevel Automation
WordPress (Elementor)
Lead Generation
MS Office
Web Development
Technical Skills
- Microsoft Office Tools
- Adobe Photoshop
- HTML, CSS, PHP, MYSQL, Basic Angular JS, Javascript, C Programming
- The Life Cycle of a Domain
- Zendesk and CRMS
- Pega and Genesys Tool
- Google Tools
- Canva, ClickUp, CRM, Nifty, Zoom, ElevenLabs, HeyGen
Trainings
- Accenture – Shaping the Future Forum
- Google I/O Extended Visayas
- PMI Roadshow
- Blockchain Seminar
References
Available upon request
Timeline
Virtual Assistant - Automation Specialist
GO HIGH LEVEL VA
2024.03 - 2024.07
Lead Generation Specialist
Morgan Stanley
2023.10 - 2024.03
DOMAIN SPECIALIST
Newfold Digital Philippines
2019.09 - 2024.02
On-the-job Trainee (Web Developer)
GoodApps, Inc.
2018.04 - 2018.10
Bachelor of Science - Information Technology
Cebu Institute of Technology- University