Hannah Mae H. Cruz
To Apply My Knowledge And Skills In The Field Of Financial Management That Will Develop And Strengthen My Education And Professional Skills.
Rizal
Summary
To apply my knowledge and skills in the field of Financial Management that will develop and strengthen my education and professional skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Quantrics Enterprises
Taytay Rizal
05.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Support Analyst
N-SQUARED ECOMMERCE PHILIPPINES,
Taytay Rizal
05.2020 - 12.2022
- Worked within task management system to receive, manage and close support requests.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Recognized escalation needs and connected customers with advanced support staff.
Customer Service Representative
Universal Storefront Services Corporation BGC, Market Market
BGC Taguig
11.2018 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
SM Hypermarket
Taytay Rizal
01.2018 - 06.2018
- Basic math skills
- Handling cash, gift card, and credit card transactions
- Responsible for accepting payments from customers, giving change and
- Receipts
- Bagged customer's goods in accordance to best practices ensuring that their items do not get smashed or ruined in transit
- Able to resolve customer disputes in a calm and intelligent manner
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
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University of Rizal System, Tomas Claudio Colleges
01.2013 - 1 2017
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Bagumbayan Elementary School
01.2009 - 1 2013
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Bagumbayan Teresa Rizal
01.2002 - 1 2009
Skills
Microsoft Office (Word, Excel and Power pointPositive attitude towards learningCommitment towards workAble to learn quicklyAdoptability towards environmentCan work well independently and as a team
Sales expertise
Complaint resolution
Shipping procedures understanding
Warehousing functions
POS systems expert
Money handling abilities
Strategic sales knowledge
Order fulfillment
Timeline
Customer Service Representative Agent
Quantrics Enterprises
05.2023 - Current
Customer Support Analyst
N-SQUARED ECOMMERCE PHILIPPINES,
05.2020 - 12.2022
Customer Service Representative
Universal Storefront Services Corporation BGC, Market Market
11.2018 - 04.2019
Cashier
SM Hypermarket
01.2018 - 06.2018
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University of Rizal System, Tomas Claudio Colleges
01.2013 - 1 2017
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Bagumbayan Elementary School
01.2009 - 1 2013
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Bagumbayan Teresa Rizal
01.2002 - 1 2009