Hannah Lei Mangasing
Las Piñas City
Summary
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
Mayet Dela Rosa Fine Jewelry
Lipa
10.2015 - 04.2025
- Developed sales strategies to enhance customer engagement and satisfaction.
- Led a team to drive product knowledge and effective selling techniques.
- Analyzed sales data to identify trends and inform future strategies.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Built sales forecasts and schedules to reflect desired productivity targets.
Cashier/ Kitchen Personnel
Shakey’s Restaurant
Las Piñas City
08.2012 - 12.2015
- Welcomed customers with a friendly demeanor upon arrival.
- Receive payment by cash, check, credit cards, vouchers, gift certificates.
- Issue receipts, refunds, credits, or change due to customers.
- Identify prices of foods and tabulate bills using calculator, cash registers, POS (point of sale).
- Maintained cleanliness and organization in restaurant to enhance customer experience and comply with hygiene standards.
- Maintained hygiene standards in the kitchen.
- Thoroughly sanitized kitchen equipment to ensure a safe cooking environment.
- Prepare, cook and present food quickly and efficiently.
- Completed daily reports to track sales and inventory for operational insights.
Operational Supervisor
Klaz Cyber net Café
Las Piñas City
03.2015 - 10.2015
- Troubleshot various computer programs, hardware, and software to resolve customer issues effectively.
- Resolved customer inquiries regarding computer software, ensuring effective use of Microsoft Office and other programs available in the cyber cafe.
- Set up, test and configure network, desktop and printer.
- Provided encoding, printing, downloading, and other essential services for cafe operations.
- Tracked customer usage time for computers and internet access.
- Maintained accurate logs and inventories to ensure operational efficiency and accountability.
Hotel Representative
Longwood Garden Hotel
Pasay City
04.2010 - 10.2012
- Managed guest check-in and check-out processes, ensuring smooth arrival and departure experiences.
- Ensured guest room preparedness by confirming all necessary amenities were in place.
- Facilitated discussions to resolve customer issues, enhancing overall satisfaction.
Front Desk/ Telephone operator/ Cashier
Longwood Garden Hotel
Pasay City
10.2012 - 05.2012
- Delivered exceptional service by greeting and serving customers promptly and with friendliness, enhancing customer satisfaction.
- Answered phones promptly, recorded and confirmed reservations, ensuring efficient communication with customers.
- Correctly calculated charges, issued bills and collected payments.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Anticipated and addressed guests' service needs, contributing to positive dining experiences.
- Appropriately suggested additional items to customers to increase sales.
- Provided menu selection guidance and suggested items.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Ensured exceptional service to meet guest expectations.
Education
Bachelor of Science - Hotel and Restaurant Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Sta. Mesa, Manila, Philippines01-2010
Skills
- Sales leadership
- Negotiation and closing skills
- Sales forecasting
- Customer engagement strategies
- CRM implementation
- Client Relationship Management
- Problem Solving and Adaptability
- Interpersonal communication
- Kitchen Operations and Food Preparation
References
- Joanna Riz Velasco, Senior Manager, Philippines National Bank(PNB) , Macapagal Boulevard Pasay City, Philippines, +63 9928121735
- Mayet Dela Rosa , Owner, Mayet Dela Rosa Fine Jewelry, Manila City, Philippines, +63 9951709458
- Hershey Jane Musa, Restaurant Manager, San duel Hae , Parañaque City, Philippines, +63 9151262095
Certification
- Employee of the Year Award
- Excellence Award for Leadership and Service
- Top Sales Individual
- The Above and Beyond Award
- Sales Achievement Award
- Presidential Diamond Award
- Loyalty Award
- The Game Changer Award
- Outstanding Sales Awardee of the Month
- Dependable Staff Award
Timeline
Sales Manager
Mayet Dela Rosa Fine Jewelry
10.2015 - 04.2025
Operational Supervisor
Klaz Cyber net Café
03.2015 - 10.2015
Front Desk/ Telephone operator/ Cashier
Longwood Garden Hotel
10.2012 - 05.2012
Cashier/ Kitchen Personnel
Shakey’s Restaurant
08.2012 - 12.2015
Hotel Representative
Longwood Garden Hotel
04.2010 - 10.2012
Bachelor of Science - Hotel and Restaurant Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES