Hannah Kryzel Gutierrez, LPT
Cabuyao, Province Of Laguna,LAG
Summary
I am a dedicated and team-oriented educator and customer service professional who is knowledgeable and committed to ensuring customer satisfaction and contributing to the company's success by utilizing customer service best practices. With extensive experience in the teaching industry, I am exploring various solutions to effectively address customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Santa Rosa, Province Of Laguna
07.2022 - 06.2024
- Resolving problems and responding to customer demands through innovative methods.
- Kept thorough records of all conversations with customers, guaranteeing appropriate follow-up and resolving problems.
- Effectively handled high-stress circumstances, remaining professional under pressure and resolving disagreements or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Self-driven and possessing a strong sense of accountability.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adjust to changing situations.
- Strengthened communication skills through regular interactions with others.
- Utilized critical thinking to analyze issues, assess potential solutions, and reach conclusions.
Senior High School Teacher
Mind And Integrity College, Inc.
Calamba, Province Of Laguna
07.2020 - 06.2022
- Supported students in development of skills and strategies to become independent and successful learners.
- Established and maintained professional relationships with students, staff, parents and community members.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Improved student comprehension by employing diverse teaching methods and incorporating visual aids.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Junior High School English Teacher
St. Vincent College Of Cabuyao
Cabuyao
06.2019 - 04.2020
- Designed and implemented assessments to measure student progress in English language learning.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Implemented differentiated instruction techniques to accommodate diverse learning needs and ensure all students had equal opportunities for success.
Elementary and Junior High School Teacher
Mary Belle Montessori School, Inc.
Calamba, Province Of Laguna
06.2018 - 04.2019
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Leveraged diverse learning strategies to prepare students for higher-level education requirements.
- Utilized data-driven decision-making processes to inform instruction, leading to increased student achievement on standardized tests.
Education
Bachelor of Secondary Education - Major in English
St. Vincent College of Cabuyao
Cabuyao, Province of Laguna04.2018
Skills
Staff Training
Document and Records Management
Issue and Complaint Resolution
Calm and Professional Under Pressure
Adaptability and Flexibility
Teamwork and Collaboration
Time Management
Lecturing and Leading Discussions
Interpersonal Communication
Coaching and Mentoring
Certification
- Aug 2018 | Independent Reading Program; Basic Implementation Training, SCHOLASTIC Philippines
- Dec 2022 | Licensed Professional Teacher
- Feb 2024 | Global Leadership Development, TTEC - Team Leader 101
Timeline
Customer Service Representative
TTEC
07.2022 - 06.2024
Senior High School Teacher
Mind And Integrity College, Inc.
07.2020 - 06.2022
Junior High School English Teacher
St. Vincent College Of Cabuyao
06.2019 - 04.2020
Elementary and Junior High School Teacher
Mary Belle Montessori School, Inc.
06.2018 - 04.2019
Bachelor of Secondary Education - Major in English
St. Vincent College of Cabuyao