Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hannah Jean Nucom

Hannah Jean Nucom

Ecommerce Virtual Assistant
Caloocan

Summary

With more than 5 years of experience providing administrative and project management support to clients across various industries. Proficient in handling day-to-day tasks, managing calendars, scheduling appointments, managing stores, and responding to emails and phone calls. Expertise in using various project management and productivity tools, such as Trello, Asana, and Google Suite, to streamline workflows and improve efficiency. Experienced in providing customer support, managing e-commerce platforms, and conducting market research. Strong communication skills, with a proven ability to build and maintain positive relationships with clients and team members. A self-starter with a strong work ethic, attention to detail, and the ability to work independently or as part of a team. Looking to leverage my skills and experience as a virtual assistant to support clients and contribute to their success.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Shopify Virtual Assistant

The Boss Palace LLC
Florida
08.2019 - 01.2023
  • Creating and optimizing product listings, setting up payment methods.
  • Order management: In charge of overseeing orders, keeping clients informed about the status of their orders, and addressing any problems that may occur.
  • Customer service: In charge of offering customer service through phone, chat, or email.
  • Inventory management: Responsible for keeping an eye on stock levels, evaluating sales patterns, and placing orders with suppliers as necessary.
  • Managing Chargebacks Disputes : Investigating and responding to Disputes through Shopify App and PayPal.
  • Managing Order Cancellation Refunds.
  • Managing Returns and Exchanges.
  • Managing Store Promotions/Discounts.

Marketing Specialist

Michael Lewis Marketing Suite
California
09.2021 - 11.2022


  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Worked closely with in-house design team to develop visuals for content.
  • Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Onboarded new team members and coached personnel in marketing tasks.

Real Estate Virtual Assistant

Quick Property Solutions
North Carolina
05.2018 - 03.2020
  • Managing client communication: Responsible for communicating with clients via phone, email, and text to answer questions, schedule appointments, and provide updates on the status of their transactions.
  • Administrative Support: Responsible for providing administrative support, such as data entry, file organization, document preparation, and calendar management.
  • Research and analysis: Responsible for conducting research and analysis, such as researching property values, and competitive analysis.
  • Customer service: Responsible for providing exceptional customer service to clients, responding to inquiries promptly and effectively.

Education

Bachelor of Science - Business Administration

Centro Escolar University
Bulacan, Philippines
06.2011 - 04.2015

Skills

Communication skills

undefined

Timeline

Marketing Specialist

Michael Lewis Marketing Suite
09.2021 - 11.2022

Shopify Virtual Assistant

The Boss Palace LLC
08.2019 - 01.2023

Real Estate Virtual Assistant

Quick Property Solutions
05.2018 - 03.2020

Bachelor of Science - Business Administration

Centro Escolar University
06.2011 - 04.2015
Hannah Jean NucomEcommerce Virtual Assistant