HANNAH GRACE M. CARILLO
Food Industry
Dasmarinas City, Cavite
Summary
Seeking to apply knowledge in handling food and other equivalent jobs, who is well-known for local and federal food handling laws. With over five years of experience in different jobs and extensive knowledge in Food Handling procedures and preparing banquets and its continuous presentation. Maintained high standards of customer service during high-volume, fast-paced operations. Familiar with traditional and organic methods for propagating all types of plants. Competent in reviewing operations in strategic fashion to identify opportunities for cost savings, process improvements and business restructuring to capitalize on emerging trends.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
17
17
Certifications
Work History
Administrative Staff
Northern Eyes Security Agency +639199920488 Christopher Monderin Jr. Administrative Manager
08.2023 - Current
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
Front Desk Officer/Food and Beverage Attendant
Brothers Catering WhatsApp +960-9327833 Email/brotherscateringmv29@gmail.com
07.2022 - 06.2023
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Passenger Service Agent
Philippine Airport Ground, Support Solutions Inc, NAIA Terminal 3
01.2022 - 04.2022
- Oversaw ticketing, and gate services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Junior Consultant
My Sanctuary Wellness Center Inc, Gil Puyat, Makati Avenue
12.2020 - 01.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Food & Lounge Attendant
Hari-Raya Lounge & Business, Center, Inc, NAIA Terminal 1
10.2018 - 07.2020
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Front Desk Receptionist/INTERNSHIP
Destination Hotel Tagaytay
10.2017 - 11.2017
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Ground Crew Member/INTERNSHIP
United Parcel Service PAIR-PAGSS
08.2017 - 09.2017
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Monitored security and maintained operational protocols.
Education
Bachelor Of Science - Tourism Management
Cavite State University-Silang Campus
Biga-1 Silang, Cavite 01.2014 - 04.2018
Skills
-Proactive approach to tasks and problem-solving
undefinedCertification
TESDA NCII-Introduction to Front Office Services
Timeline
TESDA NCII-Providing Guest Room Services
02-2024
TESDA NCII-Providing Housekeeping Services
02-2024
TESDA NCII-Providing Public Area Services
02-2024
TESDA NCII-Deal with Intoxicated Guests
02-2024
TESDA NCII-Introduction to Agricultural Crops Production
02-2024
TESDA NCII-Introduction to Organic Agriculture
02-2024
TESDA NCII-Planting Crops
02-2024
TESDA NCII-Caring and Maintaining Crops
02-2024
TESDA NCII-Fruit Grower
02-2024
TESDA NCII-Performing Nursery Operations
02-2024
TESDA NCII-Producing Organic Vegetables
02-2024
TESDA NCII-Performing Harvest and Postharvest Operations
02-2024
Administrative Staff
Northern Eyes Security Agency +639199920488 Christopher Monderin Jr. Administrative Manager
08.2023 - Current
Front Desk Officer/Food and Beverage Attendant
Brothers Catering WhatsApp +960-9327833 Email/brotherscateringmv29@gmail.com
07.2022 - 06.2023
Passenger Service Agent
Philippine Airport Ground, Support Solutions Inc, NAIA Terminal 3
01.2022 - 04.2022
TESDA NCII-Introduction to Front Office Services
04-2021
TESDA NCII-Providing Front Office Service
04-2021
TESDA NCII-Introduction to Food and Beverage Services
04-2021
TESDA NCII-Providing Room Service
04-2021
TESDA NCII-Providing Table Service
04-2021
Junior Consultant
My Sanctuary Wellness Center Inc, Gil Puyat, Makati Avenue
12.2020 - 01.2022
Food & Lounge Attendant
Hari-Raya Lounge & Business, Center, Inc, NAIA Terminal 1
10.2018 - 07.2020
Front Desk Receptionist/INTERNSHIP
Destination Hotel Tagaytay
10.2017 - 11.2017
Ground Crew Member/INTERNSHIP
United Parcel Service PAIR-PAGSS
08.2017 - 09.2017
Bachelor Of Science - Tourism Management
Cavite State University-Silang Campus
01.2014 - 04.2018
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