HANNAH GRACE M. CARILLO
Food Industry
Dasmarinas City, Cavite
Summary
Seeking to apply knowledge in handling food and other equivalent jobs, who is well-known for local and federal food handling laws. With over five years of experience in different jobs and extensive knowledge in Food Handling procedures and preparing banquets and its continuous presentation. Maintained high standards of customer service during high-volume, fast-paced operations. Familiar with traditional and organic methods for propagating all types of plants. Competent in reviewing operations in strategic fashion to identify opportunities for cost savings, process improvements and business restructuring to capitalize on emerging trends.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
17
17
Certifications
Work History
Administrative Staff
Northern Eyes Security Agency +639199920488 Christopher Monderin Jr. Administrative Manager
2023.08 - Current
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
Front Desk Officer/Food and Beverage Attendant
Brothers Catering WhatsApp +960-9327833 Email/brotherscateringmv29@gmail.com
2022.07 - 2023.06
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Passenger Service Agent
Philippine Airport Ground, Support Solutions Inc, NAIA Terminal 3
2022.01 - 2022.04
- Oversaw ticketing, and gate services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Junior Consultant
My Sanctuary Wellness Center Inc, Gil Puyat, Makati Avenue
2020.12 - 2022.01
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Food & Lounge Attendant
Hari-Raya Lounge & Business, Center, Inc, NAIA Terminal 1
2018.10 - 2020.07
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Front Desk Receptionist/INTERNSHIP
Destination Hotel Tagaytay
2017.10 - 2017.11
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Ground Crew Member/INTERNSHIP
United Parcel Service PAIR-PAGSS
2017.08 - 2017.09
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Monitored security and maintained operational protocols.
Education
Bachelor Of Science - Tourism Management
Cavite State University-Silang Campus
Biga-1 Silang, Cavite 2014.01 - 2018.04
Skills
-Proactive approach to tasks and problem-solving
undefinedCertification
TESDA NCII-Introduction to Front Office Services
Timeline
TESDA NCII-Providing Guest Room Services
2024-02
TESDA NCII-Providing Housekeeping Services
2024-02
TESDA NCII-Providing Public Area Services
2024-02
TESDA NCII-Deal with Intoxicated Guests
2024-02
TESDA NCII-Introduction to Agricultural Crops Production
2024-02
TESDA NCII-Introduction to Organic Agriculture
2024-02
TESDA NCII-Planting Crops
2024-02
TESDA NCII-Caring and Maintaining Crops
2024-02
TESDA NCII-Fruit Grower
2024-02
TESDA NCII-Performing Nursery Operations
2024-02
TESDA NCII-Producing Organic Vegetables
2024-02
TESDA NCII-Performing Harvest and Postharvest Operations
2024-02
Administrative Staff
Northern Eyes Security Agency +639199920488 Christopher Monderin Jr. Administrative Manager
2023.08 - Current
Front Desk Officer/Food and Beverage Attendant
Brothers Catering WhatsApp +960-9327833 Email/brotherscateringmv29@gmail.com
2022.07 - 2023.06
Passenger Service Agent
Philippine Airport Ground, Support Solutions Inc, NAIA Terminal 3
2022.01 - 2022.04
TESDA NCII-Introduction to Front Office Services
2021-04
TESDA NCII-Providing Front Office Service
2021-04
TESDA NCII-Introduction to Food and Beverage Services
2021-04
TESDA NCII-Providing Room Service
2021-04
TESDA NCII-Providing Table Service
2021-04
Junior Consultant
My Sanctuary Wellness Center Inc, Gil Puyat, Makati Avenue
2020.12 - 2022.01
Food & Lounge Attendant
Hari-Raya Lounge & Business, Center, Inc, NAIA Terminal 1
2018.10 - 2020.07
Front Desk Receptionist/INTERNSHIP
Destination Hotel Tagaytay
2017.10 - 2017.11
Ground Crew Member/INTERNSHIP
United Parcel Service PAIR-PAGSS
2017.08 - 2017.09
Bachelor Of Science - Tourism Management
Cavite State University-Silang Campus
2014.01 - 2018.04
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