Quality Analyst with extensive experience in quality assurance and root cause analysis. Proven track record of enhancing compliance with healthcare regulations and providing actionable insights to improve service quality. Skilled in data analysis and client engagement, fostering effective communication and collaboration across teams. Strong analytical abilities, meticulous attention to detail, and comprehensive knowledge of quality control processes drive continuous improvement and impactful results.
Healthcare Industry Standards (HIPAA, HITECH, etc)
Quality Assurance & Auditing
Root Cause Analysis and Corrective Action
Data Analysis and Reporting
QA Tools (Genesys, Verint, Salesforce, Facets)
Microsoft Office Suite (Excel, Word, Powerpoint)
Customer Service and B2B
Client Servicing
Basic Pharmacy Knowledge