Hannah Faye Lozano
Administrative Assistant
Gumaca, Quezon,QUE
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Department Of Education
09.2022 - Current
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Agrarian Reform Program Technologist
Department Of Agrarian Reform
06.2015 - 10.2018
- Streamlined workflow efficiency by automating repetitive tasks and improving overall processes.
- Evaluated emerging technologies for potential integration into existing systems, keeping the company at the forefront of industry advancements.
- Established a culture of continuous learning and professional development within the technology team, enhancing overall skills and capabilities.
Technical Sales Engineer
PLDT (IPlus Intelligent Network, Inc.)
05.2014 - 04.2015
- Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
- Secured high-value contracts by effectively negotiating pricing and contract terms with clients.
- Exceeded sales quotas consistently by utilizing effective lead generation strategies and maintaining strong relationships with existing clients.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
Customer Service Representative
IBM Daksh Business Process Services Phils. Inc.
04.2013 - 01.2014
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Agent
Transcom Worldwide Philippines
10.2012 - 03.2013
- Assisted colleagues in troubleshooting software and hardware problems, enhancing team productivity.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
Sales Engineer
Enecon Philippines, Inc
09.2011 - 09.2012
- Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
Sales Admin Assistant
NERA Philippines Inc.
01.2011 - 06.2011
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
Education
Masters in Management - Major in Public Administration
Philippine Christian University
Malate, Metro Manila, PhilippinesBachelor of Science - Electrical, Electronics And Communications Engineering
Southern Luzon State University
Lucban, Quezon, Philippines03.2010
Skills
- Office Administration
- Research
- Scheduling
- Letter preparation
- Report Writing
- Document Control
- Database Management
- Clerical Support
- Microsoft Excel
- Excel spreadsheets
- Reading Comprehension
- Professional Communication
- Office Management
- Administrative Support
- Report Generation
- Filing
Timeline
Administrative Assistant
Department Of Education
09.2022 - Current
Agrarian Reform Program Technologist
Department Of Agrarian Reform
06.2015 - 10.2018
Technical Sales Engineer
PLDT (IPlus Intelligent Network, Inc.)
05.2014 - 04.2015
Customer Service Representative
IBM Daksh Business Process Services Phils. Inc.
04.2013 - 01.2014
Technical Support Agent
Transcom Worldwide Philippines
10.2012 - 03.2013
Sales Engineer
Enecon Philippines, Inc
09.2011 - 09.2012
Sales Admin Assistant
NERA Philippines Inc.
01.2011 - 06.2011
Masters in Management - Major in Public Administration
Philippine Christian University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Southern Luzon State University
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