HANNAH GEYANA JASA
Lipa City
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
6
6
years of professional experience
Work History
Team Leader
Extend Resourcing
12.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Mortgage Settlement Officer
Extend Resourcing
06.2023 - Current
- Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
- Collaborated with legal teams to ensure accuracy and compliance in all documentation related to settlements.
- Enhanced client satisfaction by efficiently managing post-settlement transactions and addressing concerns promptly. (Builder progress payments)
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
- Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.
Business Support Officer
Extend Resourcing
11.2022 - 06.2023
- Maintained smooth back-office functions to promote efficient business operations.
- Facilitated clear communication between all parties involved in each transaction resulting in more efficient deal closures.
- Enhanced client satisfaction by providing comprehensive mortgage assistance and support.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Mortgage Broker Assistant
EZY Service Centre
06.2021 - 10.2022
- Provided exceptional customer service by promptly addressing inquiries and resolving issues throughout the mortgage process.
- Conducted thorough research on available loan products, enabling informed recommendations tailored to individual client needs.
- Expeditiously gathered required documentation from clients, expediting the underwriting review process.
- Facilitated clear communication between all parties involved in each transaction resulting in more efficient deal closures.
- Enhanced client satisfaction by providing comprehensive mortgage assistance and support.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
Loan Processor
Zurich Finance Corporation
01.2019 - 03.2021
- Worked with customers and dealers to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed..
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Provided quick turnaround times to maintain fast-past schedule.
Education
BACHELOR OF SCIENCE - LEGAL MANAGEMENT
De La Salle Lipa
Lipa City, Batangas01.2018
Skills
- Loan Processing
- Communication
- Leadership
- Conflict Resolution
- Customer Service
Timeline
Team Leader
Extend Resourcing
12.2023 - Current
Mortgage Settlement Officer
Extend Resourcing
06.2023 - Current
Business Support Officer
Extend Resourcing
11.2022 - 06.2023
Mortgage Broker Assistant
EZY Service Centre
06.2021 - 10.2022
Loan Processor
Zurich Finance Corporation
01.2019 - 03.2021
BACHELOR OF SCIENCE - LEGAL MANAGEMENT
De La Salle Lipa
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