Hannah Candelaria
Manila
Summary
Results-driven Marketing Manager with expertise in marketing strategy development, staff management, and CRM. Proven ability to elevate team performance through effective training and promotional events.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Marketing Manager
De Guzman Group Of Companies
11.2022 - Current
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Managed social media platforms, increasing engagement through curated content and promotions.
- Led team meetings to brainstorm innovative marketing ideas and assess project progress.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Trained junior marketing staff, elevating team capabilities and performance.
Training Manager
De Guzman Group Of Companies
01.2019 - 11.2022
- Developed and implemented training programs to enhance employee skills and productivity.
- Designed assessment tools to evaluate training effectiveness and identify improvement areas.
- Collaborated with department heads to align training initiatives with organizational goals.
- Facilitated workshops and seminars to promote continuous learning culture within the organization.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed new employee orientation training process for more than 50 employees each year.
Administrative Assistant
De Guzman Group Of Companies
10.2016 - 01.2019
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Trained new administrative staff on office procedures, fostering a supportive onboarding environment.
- Coordinated office supplies procurement, streamlining inventory management processes for cost efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Customer Service Crew Member
Jollibee
01.2010 - 10.2016
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale systems to process transactions accurately.
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Resolved customer inquiries and complaints promptly and effectively.
- Assisted in training new team members on operational procedures.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Managed cash transactions accurately, ensuring proper balances at the end of each shift.
BOH Team Member
Jollibee
08.2005 - 01.2010
- Operated kitchen equipment to prepare high-quality food items efficiently.
- Maintained cleanliness and organization of food preparation areas, adhering to safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored food quality and presentation, ensuring compliance with brand standards.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained and sanitized service stations, prep areas, and countertops.
- Assisted with training new BOH staff members on established processes and goals.
Education
Bachelor of Arts - Business Administration And Management
Access Computer College
Manila, Philippines 04-2019
Skills
- Staff management
- Customer relationship management (CRM)
- Marketing strategy development
- Promotional events
- Marketing plan development
- Microsoft office
- Performance evaluations
- MS office suite
- Training and onboarding
Certification
- CM - Certified Manager Certification
- Professional Civil Service License
Timeline
Marketing Manager
De Guzman Group Of Companies
11.2022 - Current
Training Manager
De Guzman Group Of Companies
01.2019 - 11.2022
Administrative Assistant
De Guzman Group Of Companies
10.2016 - 01.2019
Customer Service Crew Member
Jollibee
01.2010 - 10.2016
BOH Team Member
Jollibee
08.2005 - 01.2010
Bachelor of Arts - Business Administration And Management
Access Computer College