Hannah Candelaria
Manila
Summary
Results-driven Marketing Manager with expertise in marketing strategy development, staff management, and CRM. Proven ability to elevate team performance through effective training and promotional events.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Marketing Manager
De Guzman Group Of Companies
Manila Philippines
11.2022 - Current
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Managed social media platforms, increasing engagement through curated content and promotions.
- Led team meetings to brainstorm innovative marketing ideas and assess project progress.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Trained junior marketing staff, elevating team capabilities and performance.
Training Manager
De Guzman Group Of Companies
Manila Philippines
01.2019 - 11.2022
- Developed and implemented training programs to enhance employee skills and productivity.
- Designed assessment tools to evaluate training effectiveness and identify improvement areas.
- Collaborated with department heads to align training initiatives with organizational goals.
- Facilitated workshops and seminars to promote continuous learning culture within the organization.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed new employee orientation training process for more than 50 employees each year.
Administrative Assistant
De Guzman Group Of Companies
Manila Philippines
10.2016 - 01.2019
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Trained new administrative staff on office procedures, fostering a supportive onboarding environment.
- Coordinated office supplies procurement, streamlining inventory management processes for cost efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Customer Service Crew Member
Jollibee
Manila Philippines
01.2010 - 10.2016
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale systems to process transactions accurately.
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Resolved customer inquiries and complaints promptly and effectively.
- Assisted in training new team members on operational procedures.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Managed cash transactions accurately, ensuring proper balances at the end of each shift.
BOH Team Member
Jollibee
Manila Philippines
08.2005 - 01.2010
- Operated kitchen equipment to prepare high-quality food items efficiently.
- Maintained cleanliness and organization of food preparation areas, adhering to safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored food quality and presentation, ensuring compliance with brand standards.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained and sanitized service stations, prep areas, and countertops.
- Assisted with training new BOH staff members on established processes and goals.
Education
Bachelor of Arts - Business Administration And Management
Access Computer College
Manila, Philippines 04-2019
Skills
- Staff management
- Customer relationship management (CRM)
- Marketing strategy development
- Promotional events
- Marketing plan development
- Microsoft office
- Performance evaluations
- MS office suite
- Training and onboarding
Certification
- CM - Certified Manager Certification
- Professional Civil Service License
Timeline
Marketing Manager
De Guzman Group Of Companies
11.2022 - Current
Training Manager
De Guzman Group Of Companies
01.2019 - 11.2022
Administrative Assistant
De Guzman Group Of Companies
10.2016 - 01.2019
Customer Service Crew Member
Jollibee
01.2010 - 10.2016
BOH Team Member
Jollibee
08.2005 - 01.2010
Bachelor of Arts - Business Administration And Management
Access Computer College