HANNAH BEATRIX HAFALLA IBAÑEZ

• Oversee daily restaurant operations, banquet events and coffee service operations which includes: Executive Dining Room, Banquet Events, Official Coffee Service for all levels including ADB Management and ADB Board of Directors
• Oversee other events or operations such as flagship high-level events or functions that involves Dignitaries, Diplomats and Top Government Officials
• Deliver superior food & beverage services to guest
• Ensure customer satisfaction are met and exceeded
• Respond and address customer comments and concerns efficiently
• Ensure food and beverage requirements are well coordinated and delivered to guest in a timely manner
• Hiring and training of staff to ensure high level of service standards are met consistently
• Responsible for monitoring and making inventory and utilization reports
• Responsible for coordinating banquet events, functions and reservations
• Decision maker within the department
• Authorized person in charge of the outlet in the event that the Outlet Operations Manager is unavailable
• Expand the decision making to the entire outlet if the Outlet Operations Manager is unavailable which includes the procurement department, engineering department and other necessary department to ensure that overall outlet operations are in place.

About the Institutional Outlet I handle:

ADB (Asian Development Bank) is a leading multilateral development bank supporting inclusive, resilient, and sustainable growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together, ADB harnesses innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and safeguard our planet. Founded in 1966, ADB is owned by 69 members—including CANADA.

• Oversees daily clinic operations
• Ensures monthly quota is achieved consistently
• Come up with monthly special offerings and promotions
• Recruit and monitor staff performance
• Responsible in orienting new members on company rules and regulations
• Provide personal development training
• Conduct staff performance appraisal (Monthly and Quarterly)
• Answering inquiries through various communication channels (Email, Facebook Messages, Text Messages, Phone Calls, and Clinic’s Front Desk)
• Responsible in handling/investigating patient feedback and complains

• Establish and implement the hotel’s over-all standards
• Responsible for preparing hotel budget, marketing strategies and setting targets
• Manage the hotel to achieve monthly financial target consistently
• Approve requisitions for equipment, materials, and supplies which will improve service efficiency
• Handling guests complains, if necessary
• Conducts personal development and service standards training to staff.
• Full P&L Responsibility and Accountability