HANNA MARIE ROSHEL C. CABAYAO

Motivated professional with a strong desire to join an esteemed organization and make a positive impact while aligning with long-term goals. Committed to showcasing capabilities and applying acquired skills to contribute effectively. Seeking a position that fully utilizes abilities and provides opportunities for growth and development.

• Mary Ann Dela Vega, Ph.D., Social Science Chairperson, West Visayas State University, 09308465898
• Chelsea Princess Cabalquinto, Team Leader, Iqor Iloilo, 09272983975
• Jerlyn Cajigas, Team Leader/Supervisor, WNS Iloilo, 09465171996

• Age: 25
• Citizenship: Filipino
• Date of Birth: 01/13/99
• Gender: Female
• Marital Status: Single

• Verint Workforce Optimization Advanced User Verint Systems.
• NICE inContact Agent Certification – NICE inContact.
• Microsoft Office Specialist (MOS) - Microsoft.
• LiveChat Expert LiveChat, Inc.
• Salesforce Certified Administrator - Salesforce.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Resolved product issue through consumer testing.