Hanilyn Magdadaro
Talibon
Summary
A dedicated and experienced hospitality professional seeking a role where I can utilize my strong customer service skills, beverage knowledge, and ability to multitask to provide exceptional service and contribute to a positive dining experience in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Waitress
Ananyana Beach Resort
03.2024 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Alona Hidden Dream Resort
10.2022 - 08.2023
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Bartender
TJ’s Jeepney
05.2022 - 11.2022
- Prepared and served a variety of beverages, ensuring adherence to recipes and presentation standards.
- Maintained cleanliness and organization of the bar area, enhancing overall customer experience.
- Assisted in developing new cocktail recipes, contributing to an innovative drink menu.
- Engaged with customers to provide personalized service, building rapport and encouraging repeat visits.
Waitress
Namaka Beach Bar
10.2019 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts -
Trinidad Municipal College
Poblacion, Trinidad, BoholFood & Beverage Services NC11
Loboc Learning Center For Excellence
Gotozon, Loboc, Bohol03.2024
Skills
Customer-focused
Organize
Reliable
Approchable
Hardworking
Timeline
Waitress
Ananyana Beach Resort
03.2024 - Current
Waitress
Alona Hidden Dream Resort
10.2022 - 08.2023
Bartender
TJ’s Jeepney
05.2022 - 11.2022
Waitress
Namaka Beach Bar
10.2019 - 03.2021
Bachelor of Arts -
Trinidad Municipal College
Food & Beverage Services NC11
Loboc Learning Center For Excellence