HANA MHAY GODITO
Guiguinto,philippines
Summary
Customer-focused professional with extensive experience in client relations and marketing coordination. Skilled in managing client databases and delivering high-quality service to support business operations. Committed to leveraging interpersonal skills and product knowledge to drive sales and enhance customer satisfaction as a Sales Associate.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Administrative Assistant / Client Support
Maxispeed Cargo Express
Malate, Manila
01.2022 - 01.2026
- Managed client inquiries and phone correspondence, facilitating internal coordination to enhance customer satisfaction and retention.
- Coordinated with operational partners and drivers to swiftly resolve delivery discrepancies and uphold clear communication with clients.
- Maintained accurate client records and shipping documents, ensuring thorough tracking reports and attention to detail.
Sales General Manager (Client Relations)
AMBT Highfields Inc.
Guiguinto, Bulacan
01.2022 - 01.2023
- Built and maintained strong client relationships to foster loyalty and drive repeat business.
- Drove revenue growth and achieved sales targets.
- Developed and implemented sales strategies.
- Led sales operations and teams to enhance performance and achieve objectives.
- Trained, coached, and motivated sales staff to improve skills and meet targets.
- Monitored sales performance and market trends.
Sales and Marketing Administrator
AMBT Highfields Inc.
Guiguinto, Bulacan
01.2021 - 01.2022
- Assisted in executing marketing campaigns and product promotions to enhance brand visibility.
- Promoted products and services, contributing to achievement of sales targets.
- Built strong customer relationships and generated new leads.
- Delivered excellent customer service, fostering customer loyalty and supporting business growth.
- Prepared sales reports and maintained customer records.
Casino Dealer
Modern Charm
Makati City
01.2019 - 01.2020
- Provided exceptional customer service in fast-paced, high-pressure environment, enhancing patron satisfaction.
- Ensured strict adherence to operational procedures while engaging diverse patrons, fostering enjoyable and welcoming atmosphere.
- Managed gaming tables, including Blackjack and Roulette, maintaining a fair and secure environment for all participants.
- Maintained a high level of concentration and accuracy under pressure, ensuring the integrity of each game.
- Displayed a high degree of professionalism and discretion when dealing with high-profile or VIP guests.
Intern
ABS-CBN
Diliman, Quezon City
01.2017 - 01.2018
- Coordinated communication and administrative tasks for production and editorial teams to streamline workflows.
- Organised reports and internal materials to ensure timely delivery under tight deadlines.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Maintained organised and updated file systems for easy staff use.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Education
Bachelor of Arts - Mass Communication (Broadcast)
Centro Escolar University
Manila01-2018
Skills
- Client management
- Customer Support
- Needs Analysis
- Marketing assistance
- Report generation
- Database administration
- Records management
- Digital filing
- Microsoft Word
- Excel
- PowerPoint
- Cross-functional collaboration
- Communication management
- Digital filing
Languages
English
Tagalog
Custom
Client Relationship Management, Customer Support, Needs Analysis, Product Presentation, Cross-Functional Coordination, Fluent in English & Tagalog, Phone & Email Inquiries, Client Database Management, Promotional Support, Record Keeping, Report Preparation, Microsoft Word, Excel, PowerPoint, Digital Filing Systems
Timeline
Administrative Assistant / Client Support
Maxispeed Cargo Express
01.2022 - 01.2026
Sales General Manager (Client Relations)
AMBT Highfields Inc.
01.2022 - 01.2023
Sales and Marketing Administrator
AMBT Highfields Inc.
01.2021 - 01.2022
Casino Dealer
Modern Charm
01.2019 - 01.2020
Intern
ABS-CBN
01.2017 - 01.2018
Bachelor of Arts - Mass Communication (Broadcast)
Centro Escolar University