Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Hanah Sophia Peligro

Hanah Sophia Peligro

Surigao City,Philippines

Summary

Enthusiastic professional demonstrating strengths in customer relationship management and technical support. Adapts to changing demands through effective multi-tasking and problem-solving abilities. Eager to contribute to team success by leveraging strong interpersonal skills and a commitment to service excellence.

Overview

1
1
Language
2
2
years of professional experience

Work History

Customer Service Representative

ASG ALARM SYSTEM
10.2024 - 07.2026
  • Managed customer account inquiries, resolving complex billing adjustments and handling sensitive collections discussions to enhance customer satisfaction.
  • Created customer accounts for financing options, facilitating access to services and improving customer financial arrangements.
  • Delivered Tier 1 technical support and troubleshooting for residential and commercial alarm systems, ensuring prompt resolution of technical issues for clients.

Sales & Dispatch Specialist

Tank Shop
08.2024 - 06.2025
  • Coordinated logistics and dispatch schedules, ensuring timely service delivery and product fulfilment to enhance customer satisfaction.
  • Created customised tank layout images and precise size specifications using Adobe Photoshop to aid sales consultations and improve client understanding.

Education

Bachelor of Science - Environmental Science

Central Mindanao University
Maramag, BUK
01-2023

Skills

  • Customer Service
  • Technical support
  • Technical troubleshooting
  • Billing adjustments
  • Account management
  • Sales support
  • Sales enquiry handling
  • Logistics coordination
  • Adobe Photoshop
  • Data Entry
  • Microsoft Office
  • Basic computer knowledge
  • Call centre experience
  • Multi-tasking
  • Communication skills
  • Sales enquiry handling

Languages

English
Upper Intermediate
B2

Interests

  • Problem-solving and troubleshooting
  • Reading about customer service best practices
  • Online learning and skills development

Timeline

Customer Service Representative

ASG ALARM SYSTEM
10.2024 - 07.2026

Sales & Dispatch Specialist

Tank Shop
08.2024 - 06.2025

Bachelor of Science - Environmental Science

Central Mindanao University
Hanah Sophia Peligro