HAMZA RAMOS
Cavite City
Summary
Customer service professional specializing in technical support and fraud prevention. Proven success in managing high-volume digital engagements and resolving complex issues, contributing to customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Account Manager / Chatter (Contractual)
Various Agencies
01.2020 - 01.2026
- Managed high-volume digital engagement and client relations, enhancing client satisfaction during academic terms.
- Agencies & Engagements:
- Surge: 2nd Half 2025 - Early 2026
- Fanslik: 2025
- Longtail: 2024
- Starkiss Agency: 2020 - 2022 (Intermittent 6-month engagements)
Customer Service Representative
VXI MOA
Pasay
01.2024 - 01.2025
- Resolved complex service issues, achieving high customer satisfaction ratings.
- Delivered technical and billing support for AT&T and DIRECTV customers, ensuring smooth service experience.
- AT&T - DIRECTV
Customer Service Representative
Teleperformance Molino
Molino
01.2023 - 01.2024
- Specialized in detecting and preventing fraud for JPMorgan Chase accounts, safeguarding customer assets.
- Focused on fraud prevention at JPMorgan Chase, contributing to enhanced account security.
- Conducted detailed account reviews, ensuring accuracy in handling sensitive financial information.
Human Resources Representative
AHEAD Tutorial and Review Center
01.2022 - 01.2023
- Coordinated candidates and supported departmental administrative tasks.
- Managed employee onboarding and orientation processes for new hires.
- Facilitated training sessions to enhance staff skills and knowledge.
- Administered payroll and benefits processing using HR software systems.
Education
Bachelor of Arts - English Language
Technological Institute of the Philippines
Quezon City06-2023
Skills
- Client relationship management
- Customer engagement strategies
- Account review
- Fraud detection
- Data analysis
- Digital engagement
- Digital communication tools
- Software adaptability
Timeline
Customer Service Representative
VXI MOA
01.2024 - 01.2025
Customer Service Representative
Teleperformance Molino
01.2023 - 01.2024
Human Resources Representative
AHEAD Tutorial and Review Center
01.2022 - 01.2023
Account Manager / Chatter (Contractual)
Various Agencies
01.2020 - 01.2026
Bachelor of Arts - English Language
Technological Institute of the Philippines