Hamudih Cristobal
Travel Consultant
Paco Manila
Summary
Passionate and detail-oriented professional with 9 years of vibrant experience in the dynamic world of Airline Customer Service. Thrives on successfully juggling multiple priorities and excels under pressure, ensuring the safety and satisfaction of every passenger. Eagerly seeking a Travel Consultant position to harness exceptional hospitality skills, delighting passengers, and elevating the employer's reputation to new heights!
Overview
8
8
years of professional experience
Work History
Senior Corporate Travel Consultant
ATPI Global Travel
07.2024 - Current
- Ensures high-quality reservations, fast response times, cost-effective flights, and adherence to productivity and customer service standards to meet client contracts.
- Utilizes all relevant ATPI tools and quality controls for every booking to provide the most logical and economical flight options.
- Supports special projects, down-sell programs, airline incentives, and other strategies to generate incremental revenue.
- Implements client formats, contracts, and requirements, including daily endorsements and participation in Sales/KAM meetings as needed.
- Books flights with optimal schedules and fares, provides immigration guidance, and ensures safe, on-time travel for clients.
- Manages company communications via email, GDS, and phone according to ATPI and client requirements.
Senior Travel Consultant
Wings Global Management
11.2022 - 07.2024
- Efficiently handle and promptly address all travel inquiries, ensuring clients' needs are fulfilled. This involves sourcing and booking travel arrangements by land, sea, and air across the globe.
- Use commercial acumen to apply specialist fare and systems knowledge in order to source the most cost-effective fares.
- Organize and efficiently engage preferred suppliers to deliver services.
Industry Support
Virgin Australia
10.2021 - 10.2022
- Assists travel agents and business flyer members with flight bookings.
- Checks for advisories and updates on flight cancellations and airline policies.
- Provides clarification to travel agents on ticket reassessment, fare calculations, and fare regulations.
- Aids newly onboarded employees in understanding airline policies and procedures to support travel agents.
Airline Reservations and Ticketing Agent
International Airline Services Asia
01.2021 - 09.2021
- Processes flight ticket issuance and reservations for KLM and Air France.
- Responds to customer inquiries regarding flight schedules, seat availability, fares, and reservations.
- Promotes special offers to passengers, such as frequent flyer mileage programs.
Customer Service Agent II
Philippine Airlines
12.2017 - 09.2020
- Extends a warm welcome to passengers upon their arrival at the airport.
- Assists passengers in locating the correct gate for their flight.
- Handles customer inquiries and complaints via phone calls and emails, addressing various issues including booking problems, baggage irregularities, tracing, and baggage release.
- Issues Property Irregularity Reports (PIRs) or Delayed Baggage Reports to passengers experiencing missing, delayed, damaged, or pilfered baggage.
- Provides affected passengers with initial necessities or emergency allowances as stipulated by the Air Passenger Bill of Rights.
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University
03-2017
Skills
Team Player
Proactive
Analytical and problem solver
Exceptional empathy and social skills
Has a background in using GDS Systems (ie, Amadeus, Sabre, and World Tracer)
Airport Operations
Eloquent English Speaker and Writer
Email and Call Handling
Timeline
Senior Corporate Travel Consultant
ATPI Global Travel
07.2024 - Current
Senior Travel Consultant
Wings Global Management
11.2022 - 07.2024
Industry Support
Virgin Australia
10.2021 - 10.2022
Airline Reservations and Ticketing Agent
International Airline Services Asia
01.2021 - 09.2021
Customer Service Agent II
Philippine Airlines
12.2017 - 09.2020
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University