Months of professional experience
Halema Mansayon
Area I GMA Cavite
Summary
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
2
2
Certification
Work History
Live Chat Agent
Afni- Telco Account
07.2024 - 12.2024
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted customers with order placement, product returns and order tracking.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer by email about the updates and text messages to reinforce a positive experience and nurture the customer’s loyalty.
- Collaborated with team members to meet and exceed team goals through effective client satisfaction rates.
Email and Chat Support Agent
Foundever - TikTok Retail Account
10.2023 - 04.2024
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Followed up with customers about resolved issues thru email to maintain high standards of customer service for sellers and creators as well.
- Achieved the expectation of team goals for assisting 50 customers thru online chat and of 70 emails per day.
- Focused on providing solution for customer needs, tracking order, feedback and complaints.
Chat Associate
TeleTech- Revolut Financial Account
07.2022 - 12.2022
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assists 5+ chats at the same time and providing successful solution to the problem.
In-Process QA Inspector
Automated Technology of the Philippines-Semicon
02.2004 - 06.2012
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Monitored product quality at all stages of production process.
Education
High School Diploma -
Muntinlupa National High School
Muntinlupa City03-1992
Skills
- Problem-solving skills
- Multitasking
- Adaptability and flexibility
Certification
- Call Center Training CC101-
June 18-July 18, 2023
- Clairvoyance Training Academy
June 16- July 30, 2023
Timeline
Live Chat Agent
Afni- Telco Account
07.2024 - 12.2024
Email and Chat Support Agent
Foundever - TikTok Retail Account
10.2023 - 04.2024
Chat Associate
TeleTech- Revolut Financial Account
07.2022 - 12.2022
In-Process QA Inspector
Automated Technology of the Philippines-Semicon
02.2004 - 06.2012
High School Diploma -
Muntinlupa National High School
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