HAINAN DELLAVE RUSSO

Company Owner

MATHIA TRADING & GENERAL CLEANING SERVICES

11.2001 - Current

Created systems and procedures to streamline business processes and optimize resources.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
Resolved customer service issues with timely and professional resolutions.
Forecasted and managed budgets to boost cost-effectiveness and profitability.
Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Fostered culture of continuous improvement by encouraging employee feedback and implementing necessary changes for organizational success.
Supported company goals through careful reinvestment of profits.
Aligned branding initiatives and sales strategies with client goals.
Oversaw daily business operations and financial decisions to drive profitability and growth.
Increased company growth by strategically developing and implementing effective business plans.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Increased revenue generation with innovative strategies designed to attract new customers and retain existing ones.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
Motivated employees to consistently improve performance through company-wide incentive plans.
Built strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
Managed daily operations efficiently while maintaining high-quality standards in all aspects of business.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Analyzed and reported on key performance metrics to senior management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Facilitated smooth collaboration between departments through clear communication channels.
Increased profit by streamlining operations.
Partnered with vendors and suppliers to effectively manage and budget.
Trained and guided team members to maintain high productivity and performance metrics.
Devised processes to boost long-term business success and increase profit levels.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Interacted well with customers to build connections and nurture relationships.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Managed purchasing, sales, marketing and customer account operations efficiently.
Worked well in a team setting, providing support and guidance.
Applied effective time management techniques to meet tight deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Summary

Overview

Work History

Company Owner

Education

Bachelor of Science - Food And Nutrition

Skills

Software

Timeline

Company Owner

Bachelor of Science - Food And Nutrition

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