GYLERELL C. MEJIAS

Dynamic and results-driven Call Center Agent with a proven track record at Foundever Philippines Corporation, specializing in customer communications and problem-solving to enhance satisfaction and operational efficiency. Skilled in managing high call volumes while consistently meeting performance targets, demonstrating exceptional empathy and adaptability in fast-paced environments. Proficient in effective communication techniques and adept at utilizing call center software to resolve inquiries promptly. Committed to delivering high-quality service that fosters client retention and improves overall customer experience.

9 months of experience Call Center Agent Foundever Philippines Corporation Cybergate Galleria Cebu, PHP Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment. Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests. Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills. Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions. Boosted client retention rates by providing exceptional customer service and building rapport with callers. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. CITY OF CEBU (Capital), CEB 6000, 639089191180