Gwendolyn Agas

• Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Developed activities and integrated technology to diversify instruction.
• Taught classes daily with advanced, beginner and intermediate levels of students.

Contacted potential or existing customers to inform them about our service.

Answered questions about the service or the company.

Asked questions to understand customer requirements and closed sales.

• Developed activities and integrated technology to diversify instruction.
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Taught classes daily with advanced, beginner and intermediate levels of students.
• Have experience in a work abroad program for a month in China.
• Employed a variety of instructional techniques and strategies to meet different aptitudes and interests of students.
• Designed and developed materials which enable students to improve their understanding of subjects and performance in tests, examinations etc.
• Managed and led materials development projects.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected and analyzed customer information to prepare product or service reports.