Gwendelene Ate
General Virtual Assistant
Mabalacat, Province Of Pampanga
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level
Virtual Assistant position. Ready to help team achieve company goals. Dynamic individual with handson
experience in Customer Service and talent for navigating challenges. Brings strong problem-solving
skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented
mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Concentrix
07.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for hardware issues.
Customer Service Representative
Iqor Ph
01.2022 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sutherland Global Services
04.2019 - 05.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Banquerohan National High School
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
Customer Service
Technical Troubleshooting
Remote Support
Appointment Scheduling
Problem-Solving
Multitasking Abilities
Support Services
Adaptability
Excellent Communication
Attention to Detail
Languages
English
Advanced (C1)
Korean
Beginner (A1)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursPaid time offPaid sick leaveHealthcare benefitsTimeline
Technical Support Representative
Concentrix
07.2022 - Current
Customer Service Representative
Iqor Ph
01.2022 - 06.2022
Customer Service Representative
Sutherland Global Services
04.2019 - 05.2019
High School Diploma -
Banquerohan National High School
04.2001 -