Gwendelene Ate
General Virtual Assistant
Mabalacat, Province Of Pampanga
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level
Virtual Assistant position. Ready to help team achieve company goals. Dynamic individual with handson
experience in Customer Service and talent for navigating challenges. Brings strong problem-solving
skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented
mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Concentrix
07.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for hardware issues.
Customer Service Representative
Iqor Ph
01.2022 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sutherland Global Services
04.2019 - 05.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Banquerohan National High School
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
Customer Service
Languages
English
Advanced (C1)
Korean
Beginner (A1)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursPaid time offPaid sick leaveHealthcare benefitsTimeline
Technical Support Representative
Concentrix
07.2022 - Current
Customer Service Representative
Iqor Ph
01.2022 - 06.2022
Customer Service Representative
Sutherland Global Services
04.2019 - 05.2019
High School Diploma -
Banquerohan National High School
04.2001 -
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