Gustine Philippe Alforque
Team Leader/Supervisor
Davao City, Province Of Davao Del Sur
Summary
Dynamic Operations Support Specialist with a proven track record at Smart Ecosystem Philippines, Inc. Skilled in operational efficiency and customer engagement, I excel in streamlining workflows and enhancing team collaboration. My analytical abilities and leadership foster a culture of continuous improvement, driving significant results in project management and customer satisfaction.
Experienced with operational processes and support systems. Utilizes problem-solving techniques to enhance workflow and efficiency. Knowledge of team dynamics and process optimization to drive successful outcomes.
Overview
15
15
years of professional experience
Work History
Operations Support Specialist
Smart Ecosystem Philippines, Inc
03.2024 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
Retention Specialist
Purity Products
01.2023 - 02.2024
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
TEAM LEADER/SUPERVISOR FOR AT&T BILLING AND SALES
VXI GLOBAL HOLDINDS DV
08.2019 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
SUBJECT MATTER EXPERT FOR AT&T BILLING AND SALES A
VXI GLOBAL HOLDINDS DV
07.2016 - 08.2019
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
CSR FOR AT&T BILLING AND SALES ACOUNT
VXI GLOBAL HOLDINDS DV
09.2015 - 07.2016
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
TECHNICAL SUPPORT FOR TRACFONE WIRELESS
QUALFON
07.2014 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
AUTOMOTIVE MECHANIC
KEN TRANSPORTATION INC
10.2010 - 11.2013
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
Associate of Science - Automotive Engineering
College of Technological Sciences–Cebu
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Operations tracking
Work control processes
Customer engagement
Operational efficiency
Analysis and research
Workflow streamlining
Teamwork and collaboration
Team leadership
Multitasking
Timeline
Operations Support Specialist
Smart Ecosystem Philippines, Inc
03.2024 - Current
Retention Specialist
Purity Products
01.2023 - 02.2024
TEAM LEADER/SUPERVISOR FOR AT&T BILLING AND SALES
VXI GLOBAL HOLDINDS DV
08.2019 - 10.2022
SUBJECT MATTER EXPERT FOR AT&T BILLING AND SALES A
VXI GLOBAL HOLDINDS DV
07.2016 - 08.2019
CSR FOR AT&T BILLING AND SALES ACOUNT
VXI GLOBAL HOLDINDS DV
09.2015 - 07.2016
TECHNICAL SUPPORT FOR TRACFONE WIRELESS
QUALFON
07.2014 - 03.2015
AUTOMOTIVE MECHANIC
KEN TRANSPORTATION INC
10.2010 - 11.2013
Associate of Science - Automotive Engineering
College of Technological Sciences–Cebu
04.2001 -
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