Guillermo B. Agdeppa III
San Mateo
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica
10.2018 - 04.2019
Customer Service Representative
CONCENTRIX UPA Ayala Technohub Bldg. M
01.2017 - 05.2018
Technical Support Representative
VXI GLOBAL HOLDINGS Quezon City
04.2015 - 09.2016
Collection Customer Service Representative
IBM DAKSH UPA Ayala Technohub Bldg E, F, G
02.2012 - 04.2015
Operations Analyst
Citi Group
09.2024 - Current
Attended Lean Six Sigma under Citi Group Training via Degreed Udemy (Equivalent to Pluralsight). Certificates Issue by Six Sigma Academy Amsterdam.
- Lean Six Sigma White Belt and Yellow Belt
- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt
Customer Service Representative
Accenture Inc
10.2020 - 09.2024
Took calls for 6mos & was promoted to Quality Assurance (intern from Apr 2021 - Sept 2024) with a Certificate of Completion on Accenture Quality Trust & Safety (AcQua)
IBEX Cyberpark 2
09.2019 - 10.2020
Customer Service Representative
TELUS International Araneta Cubao
04.2019 - 09.2019
Education
BS - Political Science
Ateneo De Manila University
03-2012
High School -
Ateneo De Manila High School
03-2007
Elementary -
Infant Jesus Learning Academy
03-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Six Sigma QFD (Quality Function Deployment)
Personal Information
English & Tagalog
Personal Information
- Date of Birth: August 2 1990
- Marital Status: Married
- Years of Call Center Experience: 10yrs+
Timeline
Operations Analyst
Citi Group
09.2024 - Current
Customer Service Representative
Accenture Inc
10.2020 - 09.2024
IBEX Cyberpark 2
09.2019 - 10.2020
Customer Service Representative
TELUS International Araneta Cubao
04.2019 - 09.2019
Customer Service Representative
Alorica
10.2018 - 04.2019
Customer Service Representative
CONCENTRIX UPA Ayala Technohub Bldg. M
01.2017 - 05.2018
Technical Support Representative
VXI GLOBAL HOLDINGS Quezon City
04.2015 - 09.2016
Collection Customer Service Representative
IBM DAKSH UPA Ayala Technohub Bldg E, F, G
02.2012 - 04.2015
BS - Political Science
Ateneo De Manila University
High School -
Ateneo De Manila High School
Elementary -
Infant Jesus Learning Academy
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