Guardson Nuñez
Cebu City
Summary
Global Services Customs Operations Manager with extensive experience in operations leadership, process improvement, and managing global task migrations. Lean Six Sigma Yellow Belt certified and Green Belt graduate.
Overview
23
23
years of professional experience
Work History
GS Customs Team Manager
Kuehne+Nagel
04.2025 - Current
- The Global Service Customs Team Manager will lead and manage the Customs Documentation team based in Cebu. This role ensures timely and accurate processing of commercial shipment documents and compliance with international customs regulations. The manager will oversee operational efficiency, coach and develop staff, conduct performance reviews, and drive continuous improvement initiatives aligned with the company’s global logistics and compliance strategy.
- KEY RESPONSIBILITIES
- Oversee Shipment Documents
- Ensure your team secures and checks all needed documents (e.g., invoices, packing lists) for smooth customs clearance and shipment tie-ups.
- Coordinate with Global Teams
- Work with logistics, trade compliance, and customs partners to follow international shipping rules and avoid delays.
- Lead and Support the Team
- Guide the Cebu customs team by setting goals, solving issues, and helping team members grow in their roles.
- Coach and Develop Staff
- Hold regular check-ins, give feedback, and support employee learning and career development.
- Track and Review Team Performance
- Set performance targets, monitor progress, and lead monthly business reviews with clear reports and insights.
- Align with Global Strategy
- Make sure Cebu team operations follow global processes, standards, and business goals.
- Improve Processes
- Lead or support improvement projects to make customs work faster, more accurate, and more efficient.
- Monitor People and Workload
- Check attendance, workload, and team morale to keep daily operations running well.
- Train and Build Team Talent
- Support onboarding, training, and career planning to develop future team leaders.
Operations Manager
Lexmark
02.2024 - 04.2025
- Monitor and analyze KPIs to ensure operational efficiency and meet performance targets.
- Conduct monthly coaching sessions with team members to enhance skills and address performance issues.
- Oversee daily operational activities, ensuring smooth and efficient processes.
- Develop and implement strategies for process improvement and operational excellence.
- Prepare and present reports on operational performance and progress toward goals.
- Collaborate with other departments to align operations with organizational objectives.
- Manage resources, including personnel and equipment, to fulfill operational needs.
Business Operations Manager
Lexmark
11.2017 - 04.2024
- Oversees MPS Operations: Manages all aspects of the Managed Print Services operations- end-to-end Business.
- Lead Process Improvement: Continuously analyze existing processes and workflows to identify opportunities for improvement, streamline operations, and enhance efficiency.
- Performance Monitoring: Monitors KPIs and operational performance. Regularly review and report on performance metrics, identifying trends, and taking corrective actions when necessary.
- Team Leadership: Provides leadership and guidance to the MPS operations team. Foster a collaborative and high-performance culture, ensuring the team is equipped with the necessary skills and resources to achieve departmental goals.
- Vendor Management: Collaborates with vendors and suppliers to optimize service levels, and ensure timely delivery of equipment, supplies, and services.
- Client Relationship Management: Work closely with Customer Operations Manager to understand the customer needs and requirements, address concerns, and ensure high levels of client satisfaction.
Consumables Management Team Lead Supporting Latin and North America Accounts
Lexmark
02.2013 - 11.2017
- Monitored Weekly performance of team members.
- Performed Weekly and Monthly performance coaching using the metrics as basis.
- Monitored attendance and ensures that day-to-day staffing is sufficient to cover the operations.
- Prepared presentation deck specific to Order Management performances and present it to the stakeholders during the monthly business review meeting.
- Attended Weekly Process Team meetings.
- Assisted team members with their work related issues (System Issues (SAP & Siebel) or process) and acts as Escalation Point of the team.
- Attended and Presents status of the Project related to Process enhancements (A3 Project).
- Led the Quarterly General Assembly of the entire department.
Data Analyst
Lexmark
05.2012 - 01.2013
- Created report and submits it to the designated data owner to verify if those are can be archived.
- Monitored accuracy of the data entered by Asset Management, Technical Support Reps, Contracts specialists and creates weekly report.
- Reviewed and Ensured 100% accuracy of the data before we shift to the new system. (Project)
Consumables Management Specialist
Lexmark
09.2008 - 05.2012
- Monitored Open Orders of the MPS Customers and ensure coordination with the Logistics Partner is done to meet the Shipment SLA with the customer.
- Performed order entry related tasks coming from the Customer Operations Manager and sometimes directly from the customer.
- Performed investigation any shipment related delays and ensure that fix is being provided to avoid customer impact.
- Escalated to the Customer Operations Managers any requests from the customer that aren't stipulated in the contract.
- Assisted other team members with their day to day issues.
- Identified Processes that needs improves, creates process modifications and cascades to the team.
- Coordinated with I/T for any system related issues.
- Conducted Process Orientation and Training to the newly on-board specialists.
Technical Support Representative - Hewlett-Packard All-in-One-Printer
Teletech Customer Care
10.2007 - 08.2008
- Performed Installation & configuration of HP All-IN-One Printer S/W.
- Identified and solved technical issues with a variety of diagnostic tools.
- Logged the queries of customers related to the HP Printers that they bought.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Engaged users and answered questions on website and in forums.
- Demonstrated professionalism and courtesy with customers at all times.
- Compiled and accurately entered electronic data.
Human Resource Officer
BONA VENTURE SUPER SERVICES, INC.
05.2007 - 09.2007
- Performed all HR related activities but not limited to:
- Statutory Benefits
- Approving of Payroll
- Employee Relations Activities
- Attends Labor Hearing
- Company initiated activities (summer, family outings, monthly employee recognition)
- Attends Monthly business Meetings.
Human Resource Assistant
Cosmopolitan Funeral Homes
05.2003 - 05.2007
- The Human Resource Assistant is responsible for supporting HR functions, including recruitment, onboarding, employee records management, payroll assistance, and benefits administration. This role requires attention to detail, strong organizational skills, and the ability to maintain confidentiality.
- Key Responsibilities:
- Recruitment & Onboarding:
- Assist in job postings, screening resumes, and scheduling interviews.
- Coordinate pre-employment requirements and background checks.
- Prepare new hire documents and facilitate onboarding sessions.
- Employee Records & Documentation:
- Maintain and update employee records, ensuring accuracy and confidentiality.
- Assist in processing employment contracts, promotions, and terminations.
- Ensure compliance with labor laws and company policies.
- Payroll & Benefits Administration:
- Support payroll processing by verifying attendance, leaves, and overtime.
- Assist in benefits enrollment and handle employee queries regarding compensation and benefits.
- Coordinate with external vendors for government-mandated benefits (SSS, PhilHealth, Pag-IBIG, etc.).
- Employee Relations & Compliance:
- Help organize employee engagement activities and training programs.
- Assist in handling employee concerns and grievances.
- Ensure adherence to company policies and assist in disciplinary procedures.
- General Administrative Support:
- Prepare HR-related reports and presentations.
- Manage HR correspondence, memos, and announcements.
- Assist in coordinating meetings, training sessions, and company events.
Education
AB-Psychology - Industrial Psychology
Cebu Institute of Technology
01.2003
Skills
- Customer focus
- Succession planning
- Employee engagement
- Teamwork
- Customer service
- Problem-solving
- Team leadership
Timeline
GS Customs Team Manager
Kuehne+Nagel
04.2025 - Current
Operations Manager
Lexmark
02.2024 - 04.2025
Business Operations Manager
Lexmark
11.2017 - 04.2024
Consumables Management Team Lead Supporting Latin and North America Accounts
Lexmark
02.2013 - 11.2017
Data Analyst
Lexmark
05.2012 - 01.2013
Consumables Management Specialist
Lexmark
09.2008 - 05.2012
Technical Support Representative - Hewlett-Packard All-in-One-Printer
Teletech Customer Care
10.2007 - 08.2008
Human Resource Officer
BONA VENTURE SUPER SERVICES, INC.
05.2007 - 09.2007
Human Resource Assistant
Cosmopolitan Funeral Homes
05.2003 - 05.2007
AB-Psychology - Industrial Psychology
Cebu Institute of Technology