GRITCHEL P. PINCA
GENERAL VIRTUAL ASSISTANT
Summary
Diligent virtual expert with robust background in administrative support. Successfully managed wide range of tasks including scheduling, email management, and client communication. Demonstrated proficiency in multitasking and maintaining high levels of organization.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
Work History
Sales Manager
GPP TRADING AND SERVICES
2023 - Current
- Handles financial planning and financial reports
- Handles documentations and presentations
- Responsible for maintaining good customer services
- Responsible for overall performance of the enterprise
- Social Media Manager
- Reports directly to the CEO
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Community Operations Specialist
UBER- CENTER OF EXCELLENCE, PHILIPPINES
11.2018 - 09.2023
- ANZ FACT (Funnel & Access Compliance Team)
Handles both driver partners and delivery partners sign upprocess
Responsible for checking all the necessary requirements to startProvides good customer service and satisfaction - ANZ Jump (Bike & Scooter Account)
Handles both bike & scooter from sign up process to driving fieldResponsible for checking all the necessary requirements to startProvides good customer service and satisfaction - US & Canada (Driver Partner Account)
Handles driver partners and delivery partners accountResponsible for checking all the necessary requirements to startProvides good customer service and satisfaction
General Manager
G-BOAT AND ACCESSORIES RENTAL
04.2010 - 11.2017
- Monitors team performances and actions
- Responsible for maintaining good customer services
- Responsible for overall performance of the enterprise
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
300-hours On-the-Job Trainee
PUNTA DE UIAN BEACH RESORT AND SPA, INC.
08.2016 - 10.2016
- Handles paperwork at the administrative department
- Functions as front desk officer
- Reports sales summary at finance department
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
Operations Manager
PHILANGEL TRAVEL AND TOURS
02.2008 - 02.2009
- Monitors team performances and actions
- Responsible for maintaining good customer services
- Responsible for overall performance of the enterprise
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Cashier
CALTEX GASOLINE STATION
05.2003 - 02.2004
- Receives payment from the customers
- Responsible for daily inventory and listing
- Responsible for giving employee's salary
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Sales Clerk of Men's Accessories Department
MARKET STRATEGIC FIRM, INC., SM FAIRVIEW
10.2002 - 04.2003
- Assist customers
- Organize all the items in the department
- Reports to the manager and the supervisor
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Education
Bachelor of Science - Business Administration
RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY
GRADUATE 05.2001 -
Bachelor of Science - Computer Science
SYSTEMS PLUS COLLEGE FOUNDATION
UNDERGRADUATE 05.2001 -
Skills
Project Management Support
Effective Time Management
Collaborative Teamwork
Report Development
Strong Leadership Competencies
Document Management Skills
Client Relationship Management
Client Support
Administrative Assistance
Skilled in Software Applications
Strong Verbal Communication
Trustworthy Performance
SEMINARS AND TRAINING ATTENDED
2024
- GPP TRADING AND SERVICES
Management Skills Online Training
2023
- GPP TRADING AND SERVICES
Basic Occupational Safety and Health Training
2018- 2019
- UBER TRAININGS AND SEMINARS
Uber Trainings and Learnables (LinkedIn Trainings)
Provided reliable support, provided guidance, and drove any incident that disrupted a comfortable environment into an empathetic outcome.
Trained to become passionate and obsessed about growing UBER through excellent customer support.
Drove to an empathetic outcome and closure for users with negative experience.
Taught how to have good judgment, decision-making skills, and critical thinking.
Trained about thought organization & Investigatory skills.
Taught how to be flexible and diverse: One who adapts well to changing environments.
2017
- ENRICHING MANAGEMENT AND ACCOUNTING
SKILLS THROUGH THE INTERNAL AUDIT
SYSTEM
DEVELOPING INGENUITY IN A CYBERNETIC WORLD 2017Learned about the intricate details of Cisco Networking, Adobe Max,Raspberry, and Pi Arduino
2017
- EMBRACING IT- EMBRACING OPPORTUNITY OF
SUCCESS
Built knowledge base on Business Analytics, Cloud Computing,Character Animation, and IOS
2016
- 1ST ZAMBALES YOUTH CONGRESS ON
INFORMATION TECHNOLOGY
BOAT OWNERS’ SEMINAR
2016
- 3-PHASE TRAINING
Trained to heighten leadership and management skills; learned more about feasibility studies and Crisis Management in organizations
ABACUS BASIC RESERVATION TRAINING- PART 1
2013
- Training revolves around treating clients effectively Been taught about IOS Apps Development, Business Analytics,Character Animation and Cloud Computing
2008
- Learned about Flight Reservation and Booking
Timeline
Community Operations Specialist
UBER- CENTER OF EXCELLENCE, PHILIPPINES
11.2018 - 09.2023
300-hours On-the-Job Trainee
PUNTA DE UIAN BEACH RESORT AND SPA, INC.
08.2016 - 10.2016
General Manager
G-BOAT AND ACCESSORIES RENTAL
04.2010 - 11.2017
Operations Manager
PHILANGEL TRAVEL AND TOURS
02.2008 - 02.2009
Cashier
CALTEX GASOLINE STATION
05.2003 - 02.2004
Sales Clerk of Men's Accessories Department
MARKET STRATEGIC FIRM, INC., SM FAIRVIEW
10.2002 - 04.2003
Bachelor of Science - Business Administration
RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY
05.2001 -
Bachelor of Science - Computer Science
SYSTEMS PLUS COLLEGE FOUNDATION
05.2001 -
Sales Manager
GPP TRADING AND SERVICES
2023 - Current