Greziella Cruz
"Shella"
Pasig, Metro Manila
Summary
Knowledgeable with proven track record in managing 4 collection agencies under 3 unsecured loans. Coordinated multiple high-impact projects, ensuring smooth workflow and timely deliverables. Demonstrated expertise in project management and client relations.
Overview
6
6
years of professional experience
Work History
Agency Coordinator
BPI
01.2024 - Current
- Handles 4 Collection Agencies under unsecured loans (Personal Loan, Instabale and Credit Cards).
- Monitors NPL - Pre-write off (120-180 DPD and Up) Recoveries (Recovery level 1 to 3) and abandoned accounts.
- Coordinates with collection agencies regarding client's account concerns, disputes and payment arrangement requests.
- Establishing performance metrics to evaluate the agent's performance and identify areas for improvement in terms of collections.
- Collaborates with collection agencies' Team Leaders and agents to achieve monthly targets, and boosting overall productivity.
- Customer Handling - handling BSP complaints of clients with disputes.
In-House Collector (Personal Loan)
Robinsons Bank
08.2021 - 12.2023
- Handled Personal Loans and Instabale accounts under early bucket (0 bucket to NPL).
- Established client's satisfaction by effectively resolving delinquent accounts through negotiation and re-payment arrangement.
- Contacted clients to discuss payment schedules and set up or immediately process payments.
- Assisted clients in their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
Insurance Associate
RCBC Savings Bank
05.2019 - 07.2020
- Contacted clients who has auto loan to offer car insurance (sister company).
- Claim-processing by gathering required documentation from clients.
- Checking records of all transactions, ensuring compliance with regulatory requirements and internal policies.
- Modified, updated and processed existing policies.
Education
Bachelor of Science - Physical Education
Rizal Technological University
04.2001 -
High School Diploma -
Mandaluyong High School
04.2001 -
Eulogio Rodriguez Integrated School
03-2011
Skills
- Task prioritization
- Effective communication
- Work delegation
- Agency management
- Multitasking and organization
- Teamwork and collaboration
Timeline
Agency Coordinator
BPI
01.2024 - Current
In-House Collector (Personal Loan)
Robinsons Bank
08.2021 - 12.2023
Insurance Associate
RCBC Savings Bank
05.2019 - 07.2020
Bachelor of Science - Physical Education
Rizal Technological University
04.2001 -
High School Diploma -
Mandaluyong High School
04.2001 -
Eulogio Rodriguez Integrated School
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