Gretchen Libo-on
Bahian, Loboc
Summary
Seasoned Front Office Manager and Resort Supervisor with a proven track record at Henann Group of Resorts and Ohana Resort Panglao. Excelled in enhancing guest satisfaction, optimizing operations, and leading teams to exceed financial goals. Skilled in workflow optimization and customer relations, adept at driving revenue growth and implementing eco-friendly practices.
Overview
2023
2023
years of professional experience
Work History
Resort Supervisor
Ohana Resort Panglao
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
Front Office Manager
Henann Group of Resort
11.2021 - 01.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
BS In Hotel And Restaurant Management -
University of Bohol
Tagbilaran City05.2021
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Team management
- Hospitality services
- Administrative skills
- Issue handling
- Records management
- Reservation management
- Project management
- Inventory control
- Staff training and development
- Financial reporting
- Workflow planning
Timeline
Front Office Manager
Henann Group of Resort
11.2021 - 01.2023
Resort Supervisor
Ohana Resort Panglao
BS In Hotel And Restaurant Management -
University of Bohol
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