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Gretchen D. Milla
Teller
Sagnay Province Of Camarines Sur
Summary
"A licensed Professional Teacher with Civil Service - Professional eligibility and a degree in BS Accountancy. Possesses proven experience across the UAE and the Philippines in tellering, administration, accounting, secretarial duties, sales, and hospitality."
Overview
19
19
years of professional experience
Work History
Locally Funded Teacher
Mabca National High School
Sagnay, Camarines Sur
01.2025 - 12.2025
- Developed engaging lesson plans to enhance student understanding of core subjects.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to create interdisciplinary projects that foster student engagement.
- Utilized educational technology tools to support interactive learning experiences.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Adapted instructional methods to meet diverse learning needs of students effectively.
- Organized extracurricular activities to promote student involvement and community building.
- Participated in professional development workshops to enhance teaching practices and skills.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Secretary Cum Accountant
French Lebanese Beauty Center
Sharjah
02.2015 - 02.2020
- Managed appointment scheduling, optimizing staff availability and client service efficiency.
- Assisted in inventory management, tracking supplies and ensuring timely restocking of products.
- Coordinated client communications, enhancing customer satisfaction through timely follow-ups and inquiries.
- Streamlined office procedures, improving workflow and reducing administrative task turnaround time.
- Oversaw daily operations, ensuring compliance with health regulations and maintaining a safe environment for clients and staff.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Prepared monthly financial statements, ensuring compliance with accounting standards.
Administrative Office Manager Cum HR
BritAm Real Estate
Sheikh Zayed Road, Dubai
11.2011 - 10.2014
- Oversaw daily office operations, ensuring optimal workflow and efficiency across departments.
- Managed administrative staff, providing training and guidance to enhance team performance.
- Implemented new filing systems, improving document retrieval speed and reducing clutter.
- Developed and maintained office budgets, ensuring alignment with organizational goals and financial strategies.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Cashier
Finz Mediterranean Restaurant
IBN Battuta Mall, Dubai
04.2009 - 10.2011
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and service standards.
- Managed inventory by monitoring stock levels and placing orders as needed.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Implemented promotional initiatives, resulting in increased sales during events.
- Monitored cash drawer for discrepancies, ensuring adherence to company policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Teller
West Rembo Bayad Center
Makati
05.2007 - 03.2011
- Processed cash transactions with accuracy, ensuring compliance with financial regulations.
- Assisted customers in account inquiries, providing exceptional service and support.
- Maintained accurate records of daily transactions and cash balances, enhancing operational efficiency.
- Trained new tellers on procedures and customer service standards, fostering team development.
- Identified and resolved discrepancies in transaction reports, improving overall accuracy.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Master of Arts - Education Major in History
University of Saint Anthony
Iriga City, Province Of Camarines Sur, Philippines 05.2001 -
Teacher Certificate Program - Education
Shepherdville College
Tigaon, Province Of Camarines Sur, Philippines 05.2001 -
Bachelor of Science - Accountancy
Partido State University
Goa, Province Of Camarines Sur, Philippines 05.2001 -
Skills
Exceptional customer service
Cash management
Professional demeanor
Time management
Instructional design
Cash management
Confidentiality
Strong work ethic
Interests
Timeline
Locally Funded Teacher
Mabca National High School
01.2025 - 12.2025
Secretary Cum Accountant
French Lebanese Beauty Center
02.2015 - 02.2020
Administrative Office Manager Cum HR
BritAm Real Estate
11.2011 - 10.2014
Cashier
Finz Mediterranean Restaurant
04.2009 - 10.2011
Teller
West Rembo Bayad Center
05.2007 - 03.2011
Master of Arts - Education Major in History
University of Saint Anthony
05.2001 -
Teacher Certificate Program - Education
Shepherdville College
05.2001 -
Bachelor of Science - Accountancy
Partido State University
05.2001 -