Commercial Property Underwriting Support
QBE Group Shared Services Centre
07.2022 - Current
Gresquel Montejo
Underwriting Support
Cebu City,CEB
Timeline
Back Office Support
Tasks Everyday
08.2019 - 01.2022
Customer Service Representative
Qualfon
09.2016 - 07.2019
Seafarer
OSM Maritime Services, Inc
10.2015 - 04.2016
Bachelor of Science - Marine Transportation
University of Cebu
06.2008 - 03.2012
Work History
Commercial Property Underwriting Support
QBE Group Shared Services Centre
07.2022 - Current
- Received a top performer awards on multiple occasions.
- Maintained perfect attendance since joining the company.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
- Generate Claims History: Accurately document detailed claims history reports to support underwriting decisions, ensuring up-to-date and comprehensive records.
- Prepare and Issue Certificates of Currency: Efficiently create and distribute Certificates of Currency, ensuring compliance with policy terms and accurate representation of coverage status for clients.
- Assist Underwriters with Risk Assessment: Provide key information and administrative support to underwriters, facilitating smooth risk evaluation and policy issuance processes.
- Coordinate with Underwriters: Communicate with underwriters, brokers, and other departments to obtain necessary documentation and clarify policy details, ensuring seamless support and accurate underwriting.
Back Office Support
Tasks Everyday
08.2019 - 01.2022
- Consistently achieve 100% Quality Assurance scores every month for over two years.
- Maintained perfect attendance since joining the company.
- Received a top performer awards on multiple occasions.
- Price Monitoring: We monitor item prices on platforms like eBay, Google Shopping, and Amazon in real time to assist companies in adjusting their pricing strategies effectively.
- Product Availability Tracking: Monitoring stock levels across different retailers to inform supply chain decisions.
Customer Service Representative
Qualfon
09.2016 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Promoted to Supervisors Group (Tier 2 Agent), helping customers who request to speak with supervisor.
- Promoted to Executive Resolution Department (Tier 3 Agent), assisting customers who request to speak with managers.
- Consistently achieve 95-100% Quality Assurance scores every month for over 3 years.
- Received top performer awards on multiple occasions.
- Maintained perfect attendance since joining the company.
Seafarer
OSM Maritime Services, Inc
10.2015 - 04.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Academic scholar: Sponsored by OSM and served as their academic scholar in college, groomed to become a future officer in their fleet.
- Navigation: Support the bridge team in navigation tasks, including monitoring charts, weather conditions, and navigation instruments.
- Risk Assessment and Hazard Identification: assist chief officer in identifying hazards, such as fire risks, gas leaks, slippery surfaces, and unsafe machinery. Regularly inspect and review the ship's operations, machinery, and equipment to ensure they meet safety standards.
- Safety Inspections: assist chief officer in performing regular safety audits and inspections throughout the ship, including checking the functionality of fire-fighting systems, life-saving appliances, and emergency equipment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Marine Transportation
University of Cebu
Mandaue City, Cebu, Philippines 06.2008 - 03.2012
Skills
Property Insurance
Financial Lines Insurance
Problem-solving
Time management
Multitasking
Dependable and responsible
Excellent communication
Computer skills
Policy review/documentation
Risk analysis
Data analysis and reporting
Strong work ethics
Extensive experience in Microsoft Office Tools
Extensive experience in Google Workspace tools
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementHealthcare benefitsWork-life balanceWork from home optionQuote
"The best way to predict your future is to create it."
Abraham Lincoln
Additional Information
Graduated as Valedictorian in both Elementary and High School.
Achieved the highest academic honors in both my elementary and high school years, demonstrating consistent excellence in academic performance, leadership, and dedication to personal and professional growth. This distinction reflects my strong work ethic, commitment to achieving excellence, and ability to inspire and lead by example.
Similar Profiles
Maria Carmena AlmamentoMaria Carmena Almamento
Finance Services Senior Analyst – Group FP&A Asia at QBE INSURANCE (Group Shared Services Limited Philippine Branch)Finance Services Senior Analyst – Group FP&A Asia at QBE INSURANCE (Group Shared Services Limited Philippine Branch)
Maria Teresa UyMaria Teresa Uy
Finance Service Analyst – Business Support at QBE Group Shared Services LimitedFinance Service Analyst – Business Support at QBE Group Shared Services Limited
Samkelo SosantiSamkelo Sosanti
Assistant Project Accountant at Sun International (Shared Services Centre)Assistant Project Accountant at Sun International (Shared Services Centre)
MARIA LUZ GEROMOMARIA LUZ GEROMO
Staff Nurse at Chong Hua HospitalStaff Nurse at Chong Hua Hospital
Michiko LoMichiko Lo
SAP ABAP - Application Developer at IBM PhilippinesSAP ABAP - Application Developer at IBM Philippines