Grent Alson Castillote

Teaches English to students of diverse background and helps them improve their skills to open up to wider career growth.

Worked as an English instructor and developed materials for an Indonesia-based company. Had more than a year of content developing experience throughout the journey where I developed original contents through independent sources.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Became part of a project team that does data-mining from all of the LoB's operations, analyses and converts them into hypothesis, then creates a SMART solution.

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Delivered consultative services and recruited qualified and diversified candidates for employment.
• Oversaw and managed hiring process and assisted human resources.
• Maintained work structure by updating job requirements and job descriptions for positions.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.