Gregorio Sambas
Aloyan
BACOOR CITY
Summary
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using Focused on delivering exceptional support and ensuring seamless user experiences.
Offering excellent problem-solving abilities and genuine interest in technology, ready to excel in support role. .
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Teletech at Home
06.2019 - 05.2025
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Telesales Representative
Teletech Telstra
06.2019 - 07.2020
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Customer Service Representative
Iqor
03.2016 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration And Management
Far Eastern Polytechnic College
DBB 1 Sta. Lucia , Dasmariñas, Philippines 04.2001 -
Skills
Client Support
Customer Service Specialist
Effective Listening
Customer Service Support
Analytical thinking
Appointment scheduling
Issue escalation
Product knowledge
Product training
Script adherence
Problem-solving
Time management
Timeline
Technical Support Representative
Teletech at Home
06.2019 - 05.2025
Telesales Representative
Teletech Telstra
06.2019 - 07.2020
Customer Service Representative
Iqor
03.2016 - 10.2018
Bachelor of Science - Business Administration And Management
Far Eastern Polytechnic College
04.2001 -
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