Eileen Eisma
Major Shopping Management
Marikina City
21
years of professional experience
Experienced Store Operations Supervisor bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Work History
Customer Service Supervisor
5 Years 3 Months- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assessed and authenticated customer exchanges, voids and returns.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Counter Supervisor
12 Years 7 Months- Identified issues, analyzed information and provided solutions to problems.
- Managed overall operation of wholesale and retail counter for productive counter operations.
Internal Audit Supervisor
1 Year 7 Months- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Collected and reported monthly expense variances and explanations.
Internal Audit Staff
1 Year 4 Months- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor Of Business Administration - Marketing
Skills
Motivational Leadership
Microsoft Office Suite
Report Preparation and Analysis
Decision Making
Additional Information
Civil Service Eligible ( Professional)
Examinee no: 264853
- School code: 1304007 (Oct. 17, 2010 P. Bernardo Elem. School)
- Date of Release: December 15, 2010
Timeline
Customer Service Supervisor
Major Shopping Management
03.2021 - CurrentRead More
Counter Supervisor
Major Shopping Managament
07.2008 - 02.2021Read More
Internal Audit Supervisor
Rustan Supercenters Inc.
11.2006 - 06.2008Read More
Internal Audit Staff
Rustans Supercenters Inc.
07.2005 - 11.2006Read More
Polytechnic University of The Philippines
Bachelor Of Business Administration from Marketing
Read More