Greggy Dan Sagpang
Davao City, Province Of Davao Del Sur
Summary
Dynamic CSR Supervisor at Iron Storage with a proven track record in team development and customer service operations. Enhanced customer satisfaction through effective issue resolution and quality assurance initiatives. Skilled in constructive feedback communication, fostering a high-performing team that consistently exceeded service standards.
Managed and Coordinated maintenance teams and suppliers to address facility issues and concerns to improve our service and security
Overview
21
21
years of professional experience
Work History
CSR Supervisor
Iron Storage
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated regular training sessions for the CSR team, ensuring their skills remained current and relevant in the industry.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
- Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
- Collaborated with other departments on projects aiming at improving overall business performance through enhanced customer service experiences.
Natural Aquarium Designer
Freelance
01.2020 - Current
- Hobbyist Freelance Nature Aquarium Designer for creating beautiful home aquariums.
- Founded "NaturalAquascaper" aquarium store and hobby supplier for local enthusiast
- Helped in advocating nature aquarium hobby through participating in events and seminars.
Appointment Setter
Salaria Sales
06.2020 - 02.2022
- Set appointments with B2B leads for our Clients.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
ESL Tutor
51talk Philippines, Ph Team
05.2016 - 06.2021
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
Customer Service Representative
Synnex-Concentrix
07.2011 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Newspaper Circulation Assistant
Philippine Daily Inquirer
02.2009 - 06.2010
- Assisted in administering to regional newspaper distributors all over Mindanao, Philippines.
- Facilitated business events, opportunities and strategies for news dealers and retailers.
- Strategized advertising opportunities and deals with 100 establishments that offer our newspapers to their clientele.
- Supervised production, distribution and tracking of newspaper sales all over Mindanao.
Visual Artist
Freelance
03.2004 - 04.2010
- Collaborated with fellow artists to produce impactful group exhibitions, promoting a diverse range of artistic styles.
- Expanded professional knowledge through participation in workshops, conferences or networking events to remain current and competitive in the industry.
- Contributed to community development through participation in public art initiatives or mural projects that enhanced local aesthetics.
Education
Bachelor of Science - Chemical Engineering
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines03-2010
Skills
- Team development
- Sales coordination
- Customer service operations
- Constructive feedback communication
Visual Arts, Music and Aquariums
I am a worshipper of God who created the heavens and the earth. Making arts, music and nature aquariums is my way of celebrating this wonderful world and His gift of life for us. As an artist, I join competitions and collaborative events with fellow visual artists who advocate in sending positive messages. As a musician, I lead our church's Praise and Worship team during Sunday services and as an aquarium hobbyist, I advocate nature aquariums called "aquascapes" using live aquatic plants, natural elements and design not just for beautifying a space but also to provide a natural environment for fish and other aquatic animals. You can see my work at https://www.facebook.com/naturalaquascaperdesigns/.
Languages
English
Advanced (C1)
Timeline
CSR Supervisor
Iron Storage
03.2022 - Current
Appointment Setter
Salaria Sales
06.2020 - 02.2022
Natural Aquarium Designer
Freelance
01.2020 - Current
ESL Tutor
51talk Philippines, Ph Team
05.2016 - 06.2021
Customer Service Representative
Synnex-Concentrix
07.2011 - 08.2016
Newspaper Circulation Assistant
Philippine Daily Inquirer
02.2009 - 06.2010
Visual Artist
Freelance
03.2004 - 04.2010
Bachelor of Science - Chemical Engineering
University of Mindanao
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