GREGGY T. YUCOR

• Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
• Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
• Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
• Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
• Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
• Sourced and pre-qualified leads and identified new business opportunities by dialing 200 calls daily outbound calls to build partnerships and achieve sales quota.
• Made average of 300 outbound and inbound calls per day.
• Made 150 cold calls per day resulting in client base growth by 85%.
• Attained $15000 in sales targets on monthly basis.

• T-Mobile (Inbound Voice account) Telco
• Worked closely with specialists such as strength coaches and trainers for optimizing physical conditioning of athletes.
• Supported head coach in developing season strategies while offering valuable insights from personal experience in the field.
• Enhanced team performance by implementing effective coaching strategies and techniques.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Assisted in recruitment to build team of top performers.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

• Comcast Central Retention (Inbound Voice account)
• Top Seller in Comcast Central Retention with the highest number of Xfinity Mobile Sales
• Handled billing, disconnection, transfer of service, and sales for Cable, Internet, Phone (landline), Home Security and Mobile services
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Google (Inbound Voice account)
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Auto insurance/outbound/Cold Calling

• Developed strong relationships with key clients, resulting in increased repeat business.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.

• Expedia Travel Agency (Inbound Voice/ E-mail account)
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.