Grazel Apostol
B.
Suba Masulog, Basak, Lapu-Lapu City, Cebu
Summary
A fourth-year dedicated psychology student, eager to secure an internship position at JP Morgan Chase & Co. to contribute and make an impact to the development of HR strategies, enhance recruitment processes, and gain hands-on experience in fostering a positive workplace culture.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Qualfon Philippines, Inc. - Cebu
09.2021 - 02.2024
- Responded to customer requests for products, services, and company information.
- Answered telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Quality Line Inspector
FCO International Inc. Mepz
07.2021 - 09.2021
- Checked color, shape, texture, stitches and grade of products and materials inline with established templates, charts, and samples.
- Utilized quality control to track and analyze products data.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Recorded inspection and test results of product.
Online Tutor
Rhea Mae Yaun
08.2020 - 05.2021
- Motivated student in positive learning environment to build academic confidence.
- Analyzed student progress.
- Assisted student in English, Math, Reading and Writing to improve grades.
- Supported student with helpful study habits.
- Collaborated with student to complete homework assignments.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
Work Immersion Experience
Secretary Of Barangay Agus
04.2019 - 04.2019
- Interacted with people in-person to provide information.
- Sorted and organized files, sheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
Education
Humanaties And Social Sciences
Asian Learning Center
Opon-Airport-Sangi Rd., Lapu-Lapu City, 6015, Cebu 04.2001 -
Junior High School -
Marigondon National High School
Maximo V. Patalinghug Jr Ave, Lapu-Lapu City, Cebu07.2018
Primary -
Capinonan Elementary School
Capinonan, Cabanglasan, Bukidnon03.2014
Bachelor of Science - Psychology
Cebu Technological University
M.J. Cuenco Ave., Corner R. Palma St. , Cebu City. 04.2001 -
Skills
EfficientGoal-DrivenResponsible
Quality Control
Multitasking and Organization
Effective Communicator
Creativity and Innovation
Computer Skills
Personal Information
- Age: 19
- Date of Birth: 04/27/02
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Awards
- Senior High School Academic Excellence (With High Honor), 03/27/19
- Completer of a 30-hour course on Office Productivity Application, PC Troubleshooting, Graphics Design, Multimedia and Static Web Design at Pentagold MDSE. And Marketing Services Bri-Tech College, 06/04/17
- Primary School Academic Excellence (With Honor), 03/17/14
Timeline
Customer Service Representative
Qualfon Philippines, Inc. - Cebu
09.2021 - 02.2024
Quality Line Inspector
FCO International Inc. Mepz
07.2021 - 09.2021
Online Tutor
Rhea Mae Yaun
08.2020 - 05.2021
Work Immersion Experience
Secretary Of Barangay Agus
04.2019 - 04.2019
Humanaties And Social Sciences
Asian Learning Center
04.2001 -
Bachelor of Science - Psychology
Cebu Technological University
04.2001 -
Junior High School -
Marigondon National High School
Primary -
Capinonan Elementary School