Grainne Conville
Lahinch
Summary
I began as a beauty Therapist onboard, quickly promoted to spa manager after my first contract, Since then I've been leading spa teams, hitting and exceeding targets taking the revenue reports to super performance and making sure guests have an amazing experience. I am highly adaptable and thrive in fast paced, multicultural environments. I'm recognized for building high performing, motivated teams through hands on leadership and communication. I work well under pressure. I managed full spa inventory reducing product waste and improved stock rotation. Skilled in marketing strategy, customer service, public speaking, and staff development with a strong track record of boosting sales, engaging guests and leading high performing teams in fast paced environments. The most rewarding parts of my role as spa manager is training the team in Elemis, where i get to share product knowledge, boost team confidence, and see real growth in both service quality and sales.
Overview
9
9
years of professional experience
Work History
Spa and Salon Manager
One spa world
04.2022 - 03.2025
- Managed inventory control, reducing wastage costs significantly.
- Handled guest complaints promptly and professional…
- Maintained high standards of cleanliness and hygiene within the spa, salon and fitness centre.
- Multi-tasked between front-desk duties, answering phone calls, taking bookings efficiently.
- Oversaw staff rotas to ensure adequate coverage during peak times.
- Conducted regular performance reviews to motivate staff members and encourage their professional growth.
- Implemented promotional strategies to drive centre traffic and meet profit goals.
- Enhanced team proficiency with regular training sessions.
- Achieved customer satisfaction rating of 89%
- Increased spa monthly revenue by 20%.
Beauty Therapist
One spa world
06.2021 - 02.2022
- Provided exceptional customer service, ensuring repeat client bookings.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Offered expert skincare advice, resulting in increased product sales.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Booked and managed customer appointments using silver spa system.
- Implemented hygienic practices to maintain a clean trea tment space.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Attended training to deliver range of professional treatments offered by salon.
Shop Assistant
Daybreak
02.2016 - 05.2021
- Upheld company policies whilst dealing with returns and exchanges.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Managed stock levels on shop floor for continuous product availability.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
Education
ITEC, CIBTAC and CIDESCO - Beauty therapy
Pembroke College
NVQ Level 3 - BEAUTY AND BODY THERAPY
London Wellness Academy
One Spa World Management - Management
One Spa World
Skills
- Highly adaptable and flexible
- 4 years experience working with Elemis
- Excellent knowledge of MS Office (Advanced Excel, PowerPoint, Word)
- Works well under pressure and face paced environments
- Social media content creation
- Strong understanding of HR principles
- Excellent written and presentation skills, with the ability to communicate clearly and confidently to teams and guests
- Inspirational and motivational team leader
- Strong ability to build and maintain relationships across all teams in the organization
- In debt knowledge of Elemis brand ethos, treatments and products
- Managed spa inventory , reducing waste and maintaining accurate stock levels
- Strong attention to detail with a focus on maintaining consistency, hygiene and brand excellence
- Skilled in developing and executing Marketing strategies to books service bookings and retail sales
- Confident public speaker with experience delivering presentations, seminars and product demonstration
- Known for maintaining a positive attitude attitude
- Consistently exceeding weekly and monthly sales targets, contributing to overall spa revenue
- Able to multitask and manage competing priorities
- Excellent communication skills, verbal, non verbal and written
Affiliations
- Skincare and beauty trends
- Content creation for travelling and spa and wellness industry
- Loves travelling and experiencing different spa cultures around the world
Personal Information
Education
Pass,Merit,Merit
Custom
Sarah Singaram, SarahS@onespaworld.com, Sales and Revenue
Hobbies
I enjoy going to the gym to stay fit and energized which helps me maintain the stamina needed for working on cruise ships. I also create positive content on social media about life and work onboard, sharing my experiences to inspire others and connect with the community.
Timeline
Spa and Salon Manager
One spa world
04.2022 - 03.2025
Beauty Therapist
One spa world
06.2021 - 02.2022
Shop Assistant
Daybreak
02.2016 - 05.2021
NVQ Level 3 - BEAUTY AND BODY THERAPY
London Wellness Academy
One Spa World Management - Management
One Spa World
ITEC, CIBTAC and CIDESCO - Beauty therapy
Pembroke College
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