GRACY MAY SATO
Cebu City
Summary
Dedicated and accomplished professional with a passion for excellence and a commitment to delivering exceptional results. Ideal candidate for the position that you are hiring for. Consistently surpass standard metrics, support colleagues, and expand industry knowledge. Contributions have significantly impacted company success and equipped with necessary leadership skills. Proven track record and readiness to take on new challenges make me well-prepared for the responsibilities.
Operations professional with history of driving process improvements and enhancing team productivity. Known for fostering collaborative work environment and achieving operational targets. Skilled in strategic planning and resource management, ensuring adaptability to changing demands and reliability in execution.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Telco - Social Media Tech (Non-Voice)
11.2024 - 04.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted associates in technical issues of the customer to resolution and satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Supervisor of Operations
Delta Air Lines (Non-Voice)
11.2022 - 11.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Customer Associate Representative 2
Delta Air Lines (Non-Voice)
08.2021 - 11.2022
- Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
- Become an SME later on, which assisted the associates on process
- Trained the associates upskilling products to enhance them with the appropriate assistance
- Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
- Participated in staff training sessions for updated product knowledge and better service quality.
Customer Associate I
Humana Provider (Voice)
06.2018 - 08.2021
- Company Overview: Conduent Business Services
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Enhanced customer satisfaction by providing timely and accurate product information.
Customer Service Rep
Travelocity (Voice)
02.2018 - 04.2018
- Company Overview: Teleperformance IT Park, Cebu City
- Teleperformance IT Park, Cebu City
ESL Teacher
Great English
03.2014 - 08.2016
- Company Overview: QQEnglish IT Park, Cebu City
- QQEnglish IT Park, Cebu City
Education
Bachelor of Secondary Education - Religious Education
University of San Carlos
01.2006
Secondary -
Camp Lapulapu National High School
01.2002
Secondary -
San Isidro Labrador Catholic School
01.2001
Elementary -
Barrio Luz Elementary School
01.1998
Elementary -
Punta Princesa Elementary School
01.1995
Skills
- Meal Preparation
- Adaptable Thinking
- Diligent Work Approach
- Ability to Work Under Pressure
- Effective Communication Abilities
- Effective Time Management
- Coaching and mentoring
- Team leadership
- Goal setting
- Staff evaluation
- Verbal and written communication
- Continuous improvements
Languages
Cebuano
Filipino
English
Locations
- Upper Don Bosco, Apas, Cebu City, Cebu
Personal Information
- Height: 5'3"
- Weight: 180lbs
- Citizenship: Filipino
- Place of Birth: Cebu City, Cebu
- Date of Birth: 01/23/85
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Training
- SME TRAINING
- SS2 TRAINING
- SS1 UPSKILLED TRAINING
- SS1 TRAINING
- BUPLAS TRAINING
- BVOD TRAINING
- TESOL/IELTS
- BUSINESS ENGLISH
Timeline
Supervisor of Operations
Telco - Social Media Tech (Non-Voice)
11.2024 - 04.2025
Supervisor of Operations
Delta Air Lines (Non-Voice)
11.2022 - 11.2024
Customer Associate Representative 2
Delta Air Lines (Non-Voice)
08.2021 - 11.2022
Customer Associate I
Humana Provider (Voice)
06.2018 - 08.2021
Customer Service Rep
Travelocity (Voice)
02.2018 - 04.2018
ESL Teacher
Great English
03.2014 - 08.2016
Secondary -
Camp Lapulapu National High School
Secondary -
San Isidro Labrador Catholic School
Elementary -
Barrio Luz Elementary School
Elementary -
Punta Princesa Elementary School
Bachelor of Secondary Education - Religious Education
University of San Carlos
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