Gracious Gorre
Social Media Manager | Web Developer
MANDAUE CITY
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Savvy Social Media Manager with expertise in marketing and advertising. Successful cross-functional leader of high-performance teams managing digital assets and innovating powerful strategies for digital marketing. History exceeding objectives and creatively approaching issues using talents in conflict resolution and critical thinking.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Manager
Crown Media Global Solutions OPC
Cebu City
05.2021 - Current
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged relevant influencers to build brand awareness.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
Web Designer
Crown Media Global Solutions OPC
Cebu City
05.2021 - Current
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
- Conducted post-deployment evaluations to measure user experience success.
Tier 2 Technical Support Representative
Concentrix Philippines
Cebu City
05.2016 - 10.2021
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Developed proactive tools to assist customers and internal support organization.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Customer Service Representative
SYKES ASIA
Cebu City
11.2014 - 01.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Hospitality Administration And Management
La Salle University
Ozamiz City, PH 06.2009 - 10.2013
No Degree - Virtual Assistant
Home Based Connect
Online 04.2001 -
Skills
- Search engine optimization expertise
Timeline
Social Media Manager
Crown Media Global Solutions OPC
05.2021 - Current
Web Designer
Crown Media Global Solutions OPC
05.2021 - Current
Tier 2 Technical Support Representative
Concentrix Philippines
05.2016 - 10.2021
Customer Service Representative
SYKES ASIA
11.2014 - 01.2015
Bachelor of Science - Hospitality Administration And Management
La Salle University
06.2009 - 10.2013
No Degree - Virtual Assistant
Home Based Connect
04.2001 -
Studying New Skills
Learning New skills in social media advertising, Web designing, shopify, goggle ads etc.
Studying New Skills
Learning New skills in social media advertising, Web designing, shopify, goggle ads etc.
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