Gracia B. Sullano
Lawyer And Notary Public
Legazpi City
Summary
Diligent and principled legal professional with over 10 years of combined experience in the banking industry and legal practice. Adept in branch operations, client relationship management, and regulatory compliance, with strong analytical and leadership skills. Recently admitted to the Philippine Bar and seeking to enhance legal and management expertise through a Master’s degree in Canada. Committed to contributing to the legal, financial, and academic communities while pursuing a better life for my family.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Lawyer and Notary Public
Sullano Law Office
Legazpi City
08.2023 - Current
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Represented clients in court proceedings, hearings and arbitrations.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Developed marketing strategy that increased visibility of notary services in local area.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Advised clients on family and property laws.
Service Manager
East West Banking Corporation
Legazpi City
04.2013 - 10.2017
- Over-all management and supervision of daily operations and ensured compliance with banking regulations
- Managed client portfolios and improved customer satisfaction and retention
- Oversaw account opening, cash operations, and internal audits
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed teller operations, overseeing cash handling procedures while maintaining strict security protocols.
- Performed branch bookkeeping duties and reporting
- Compliance with AML regulations
Branch Service Officer
Wealth Development Bank
Legazpi City
11.2011 - 03.2013
- Over-all management and supervision of daily operations and ensured compliance with banking regulations
- Managed client portfolios and improved customer satisfaction and retention
- Oversaw account opening, cash operations, and internal audits
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed teller operations, overseeing cash handling procedures while maintaining strict security protocols.
- Performed branch bookkeeping duties and reporting
- Compliance with AML regulations
Management Trainee - Branch Service Officer
Wealth Development Bank
Cebu City, Cebu
06.2011 - 10.2011
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Improved management skills by participating in rigorous training programs and workshops.
Clearing Assistant
Wealth Development Bank
Mandaue City, Cebu
03.2011 - 05.2011
- Assisted in the bank check clearing daily operations
ATM Assistant and Core Banking System Help Desk
Wealth Development Bank
Cebu City, Cebu
01.2010 - 02.2011
- Tested and simulated the Bank's new ATM switch
- Continued to act the new core bank system help desk
Core Banking System Simulation and Conversion Team
Wealth Development Bank
Mandaue City, Cebu
07.2009 - 12.2009
- Prepared test scripts for the New Accounts section
- Tested the new core banking system
- Coordinated with the core banking system providers for the system enhancements
- Trained system users
- Assisted in the branch conversions
- Acted as new core banking system helpdesk
Customer Representative - Teller
Wealth Development Bank
Cebu City, Cebu
05.2009 - 06.2009
- Performed cash/check deposits and pay-out of withdrawals
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
Customer Representative - New Accounts
Wealth Development Bank
Cebu City, Cebu
04.2008 - 04.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Compliance with AML regulations and performed KYC
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Education
Juris Doctor -
University of Santo Tomas - Legazpi
Legazpi, Philippines 06.2018 - 06.2022
Bachelor of Science - Management Accounting
University of San Jose - Recoletos
Cebu City, Province Of Cebu, Philippines 06.2003 - 03.2008
High School Diploma -
University of The Philippines
Cebu City, Province Of Cebu, Philippines 06.1999 - 04.2003
Skills
- Legal research and writing
- Legal analysis
- Legal counseling
- Banking operations
- Policy review and compliance
- Client communication and advocacy
- Customer service management
- Multiple priorities management
- Adaptability and flexibility
- Decision-making
- Conflict resolution
Certifications And Memberships
- Member of the Philippine Bar, Admitted May 2023
- Mandatory Continuing Legal Education - 24 credit units 8th Compliance Period
Timeline
Lawyer and Notary Public
Sullano Law Office
08.2023 - Current
Juris Doctor -
University of Santo Tomas - Legazpi
06.2018 - 06.2022
Service Manager
East West Banking Corporation
04.2013 - 10.2017
Branch Service Officer
Wealth Development Bank
11.2011 - 03.2013
Management Trainee - Branch Service Officer
Wealth Development Bank
06.2011 - 10.2011
Clearing Assistant
Wealth Development Bank
03.2011 - 05.2011
ATM Assistant and Core Banking System Help Desk
Wealth Development Bank
01.2010 - 02.2011
Core Banking System Simulation and Conversion Team
Wealth Development Bank
07.2009 - 12.2009
Customer Representative - Teller
Wealth Development Bank
05.2009 - 06.2009
Customer Representative - New Accounts
Wealth Development Bank
04.2008 - 04.2009
Bachelor of Science - Management Accounting
University of San Jose - Recoletos
06.2003 - 03.2008
High School Diploma -
University of The Philippines
06.1999 - 04.2003
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