Gracelyne Joy Bagsican
Concentrix
Dipolog City
11
years of professional experience
Data Entry Specialist | Admin Assistant | Customer Service Representative with experience handling order management, CRM documentation, and calendar coordination across customer support and operations workflows. Manages customer orders, cancellations, returns, and tracking inquiries while maintaining accurate audit reports and Excel logs. Supports smoother client meetings and daily business operations through clear communication and organized administrative follow-through.
Work History
Data Entry | Admin Support | Customer Service
6 Years 6 Months- Generated order details from CRM and logged them into an Excel file for actual order comparison.
- Processed customer orders, cancellations, returns, and tracking inquiries to ensure smooth transactions.
- Ensured accurate documentation in CRM and daily audit reports.
- Delivered empathetic support via inbound calls and emails, maintaining high satisfaction scores.
- Collaborated with teams to improve customer experience and business performance.
- Managed the team’s calendar for on-time meetings.
Technical Support Representative
1 Year 1 Month- Assisted clients in setting up QuickBooks and troubleshooting issues, ensuring smooth payroll updates and reconciliations.
- Guided clients through tax form completion and account management, enhancing their financial understanding.
- Maintained detailed records of customer interactions and escalated complex issues to ensure timely resolutions.
Amazon Seller Support / Shopify Order Fulfillment
2 Years 9 Months- Assisted sellers in processing orders, handling refunds and replacements, and addressing customer inquiries to enhance overall seller satisfaction.
- Oversaw Shopify order fulfillment, created shipping labels, and monitored inventory levels to ensure timely delivery and stock availability.
- Created documentation and implemented process improvements to enhance operational efficiency.
Education
Bachelor of Science - Accounting Technology
Skills
Order management & data entry
Google Sheets
CRM tools & reporting
Email & calendar management
Customer service & issue resolution
Workflow coordination
Order tracking
Client communication
Process documentation
Inventory monitoring
Timeline
Data Entry | Admin Support | Customer Service
Concentrix
09.2019 - 03.2026Read More
Technical Support Representative
Concentrix
08.2018 - 09.2019Read More
Amazon Seller Support / Shopify Order Fulfillment
Eve Hansen
06.2015 - 03.2018Read More
Andres Bonifacio College
Bachelor of Science from Accounting Technology
Read More
Technical Tools
Amazon Seller Central | Canva | CRM Systems | Google Sheets | Microsoft Excel | QuickBooks