Gracelyn Toñacao
Consolacion Cebu
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Compliance Officer
Nucare Pharmacy and Surgical supplies
NEW YORK
05.2022 - Current
- Developed and implemented compliance policies and procedures.
- Monitored employee adherence to company policies, laws, and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Advised management on best practices in compliance-related matters.
- Drafted reports summarizing findings from audit reviews and investigations.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Ensured timely completion of periodic reports required by regulators.
- Reported any identified discrepancies or irregularities to senior management.
- Coordinated with external auditors during annual financial audits.
Customer Service Representative
Nucare Pharmacy and Surgical supplies
NEW YORK
01.2019 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Administrative Assistant
ALA Boxing & Fitness Gym, Inc.
TALAMBAN CEBU CITY
08.2014 - 01.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Some College (No Degree) - Psychology
University of San Carlos - Main
Cebu City PhilippinesSkills
- Compliance Monitoring
- Documentation Review
- Controls evaluations
- Audit management
- Reporting Requirements
- Internal Audits
- Marketing understanding
- Information Security
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
Timeline
Compliance Officer
Nucare Pharmacy and Surgical supplies
05.2022 - Current
Customer Service Representative
Nucare Pharmacy and Surgical supplies
01.2019 - 04.2022
Administrative Assistant
ALA Boxing & Fitness Gym, Inc.
08.2014 - 01.2015
Some College (No Degree) - Psychology
University of San Carlos - Main
Similar Profiles
Paola BelesacaPaola Belesaca
Pharmacy Technician at Mercy Pharmacy & Surgical SuppliesPharmacy Technician at Mercy Pharmacy & Surgical Supplies
Kerryann SimpsonKerryann Simpson
Manager at Hudson Pharmacy & Surgical SuppliesManager at Hudson Pharmacy & Surgical Supplies
Jocelyn Vethernayagie IymanJocelyn Vethernayagie Iyman
Promoter (Part-time) at LESADEX Medical and Surgical SuppliesPromoter (Part-time) at LESADEX Medical and Surgical Supplies