Grace Lane Joy Arsolon

- A seasonal account that is handlng healthcare support to the members

- Resolved customer complaints with empathy, resulting in increase loyalty and repeat business

- Resolved Healthcare members through their Healthcare account.

-Managed high-stress situations effectivey, maintaining proffessionalism under pressure while resolving disputes or conflicts

- Assisting clients about their mortgage

- Connecting clients to the sales department to choose the best mortgage for them

-Assisting Healthcare providers about the healthcare information of the members

-Assisting providers handling member's data through healthcare information

• Improved case handling time by effectively prioritizing tasks and utilizing available resources.
• Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
• Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
• Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.