Grace Anne Joy Cervana
Breeze Subdivision San Felix Victoria, Laguna
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
The Coffee Bean & Tea Leaf
09.2016 - 11.2023
- Assisted in recruiting, hiring and training of team members.
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Interacted well with customers to build connections and nurture relationships.
Team Leader
Stacys Concept Dining Inc
07.2016 - 08.2019
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Hotel And Restaurant Management
Laguna State Polytechnic University
San Pablo City, Province Of Laguna, Philippines04.2016
Skills
- Employee Relations
- Customer Service
- Advertising Campaign Development
- Inventory Control
Timeline
Store Manager
The Coffee Bean & Tea Leaf
09.2016 - 11.2023
Team Leader
Stacys Concept Dining Inc
07.2016 - 08.2019
Bachelor of Science - Hotel And Restaurant Management
Laguna State Polytechnic University
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