Grace Anne Labansawan
Himamaylan, Province Of Negros Occidental
Summary
Dynamic sales professional with proven expertise at Aventus in building customer relationships and driving sales growth. Recognized for consistently achieving top performer status, utilizing strong interpersonal communication and upselling techniques. Adept at analyzing market trends to identify new business opportunities and enhance overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Representative
Aventus
02.2023 - 11.2025
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Collaborated with marketing team to create promotional materials and campaigns that increased brand visibility.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Analyzed market trends to identify opportunities for new business development and account expansion.
- Implemented strategies that improved lead conversion rates and overall sales performance.
Customer Service Representative
Iqor
11.2017 - 05.2020
- Resolved customer inquiries through various communication channels, enhancing overall customer satisfaction.
- Provided training and support to new staff, fostering a knowledgeable team environment.
- Assisted in developing FAQ resources, improving self-service options for customers.
- Analyzed feedback trends to identify areas for service improvement and recommend solutions.
- Managed high-volume calls while maintaining professionalism and adherence to company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Specialist
Panasiatic Solutions
11.2013 - 08.2016
- Conducted thorough quality inspections to ensure compliance with industry standards and specifications.
- Developed and implemented quality assurance procedures to enhance product reliability and performance.
- Collaborated with cross-functional teams to identify defects and recommend corrective actions.
- Analyzed quality data trends to support continuous improvement initiatives across production processes.
- Trained and mentored junior staff on quality control techniques and best practices.
Education
Associate of Science - Education
Negros State Collage of Agriculture
Kabankalan, Province Of Negros Occidental, PhilippinesSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Upselling and cross selling
- Objection handling
- Product and service sales
Timeline
Sales Representative
Aventus
02.2023 - 11.2025
Customer Service Representative
Iqor
11.2017 - 05.2020
Quality Assurance Specialist
Panasiatic Solutions
11.2013 - 08.2016
Associate of Science - Education
Negros State Collage of Agriculture