GRACE ANN A. MAGBANUA
Virtual Medical Scribe / PHRM
Summary
Hardworking Medical Scribe well-versed in medical terminology and specialty support. Competent and focused professional with expertise in updating charts and submitting paperwork. Good communicator; ensures that specific instructions will be understood and clearly followed. Capable of working independently, that is, with minimal supervision. A team player who understands and accepts any challenges set for the team, and contributes and shares discovered effective techniques for a better service.
Overview
11
11
years of professional experience
Work History
Medical Scribe
C & Y Medical PA
2 2023 - Current
- Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling future appointments as needed.
- Accurately & thoroughly document medical visits and procedures performed by the Physician.
- Capturing and transcribing consultations (in SOAP format and physician-preferred formats), diagnostic test results, notes from other providers, and patient.
- Create and send laboratory or imaging orders through different platforms and follow up on results accordingly.
- Documenting completed procedures and ensuring medical record compliance through self-attestation documentation.
- Strictly adhering and complying with the HIPAA policy.
Midwife
Holy Mary Women and Children's Hospital
06.2022 - 06.2023
- Maintained up-to-date knowledge on midwifery best practices through regular continuing education opportunities and membership in professional organizations.
- Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during, and after labor.
- Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
- Ensured compliance with regulatory standards through meticulous record-keeping practices and adherence licensure requirements.
- Enhanced continuity of care by collaborating closely with the interdisciplinary healthcare team, including physicians and nurses.
Senior Frontline Support Specialist (USPCC|Womply)
Xtendops
09.2020 - 02.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created user accounts and assigned permissions.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Established a knowledge base for efficient issue resolution, reducing ticket backlog significantly.
- Reputation Management ( Yelp, Google, FB, )
Customer Service Representative(Thryv)
Hinduja Global Solutions Ltd.
07.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
ICU Nursing Assistant
The Medical City-Iloilo
05.2013 - 02.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
Education
Bachelor of Arts in Christian Education -
Agape Tribe Mission Philippines
01.2011 - 05.2015
Diploma in Midwifery - undefined
New Lucena Polytechnic College
01.2008 - 05.2010
Bachelor Of Science in Midwifery -
Iloilo Doctors College
01.2016 - 05.2018
Skills
Transcription & proofreading
Critical thinking abilities, can work independently with minimal supervision
Active Listening & Analytical Thinking
Chart organization
Typing Speed of 60WPH
Diagnostic Coding Familiarity
Experience in using and navigating EMR/s
HIPAA Compliance Knowledge
Typing Speed of 60WPH
Country
Philippines
References
Lynyrd Aranno, Medical Secretary, C&Y Medical PC, +639052607488
Timeline
Midwife
Holy Mary Women and Children's Hospital
06.2022 - 06.2023
Senior Frontline Support Specialist (USPCC|Womply)
Xtendops
09.2020 - 02.2023
Customer Service Representative(Thryv)
Hinduja Global Solutions Ltd.
07.2018 - 08.2020
Bachelor Of Science in Midwifery -
Iloilo Doctors College
01.2016 - 05.2018
ICU Nursing Assistant
The Medical City-Iloilo
05.2013 - 02.2018
Bachelor of Arts in Christian Education -
Agape Tribe Mission Philippines
01.2011 - 05.2015
Diploma in Midwifery - undefined
New Lucena Polytechnic College
01.2008 - 05.2010
Medical Scribe
C & Y Medical PA
2 2023 - Current