Grace Ann Sison

• Provides customer service to the clients of the Bank by actively volunteering assistance
• Manages the lobby traffic in the branch and directing/educating clients to use alternative electronic channels
• Approves and overrides transactions
• Ensure compliance to the Bank's Policies, procedures and requirements.
• satisfaction by promptly addressing and resolving concerns in a professional manner.
• Culture centered around excellent customer service delivery.
• Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
• Managed client relations for improved retention rates and long-lasting partnerships.
• Made customers aware of current and new programs and services.
• Assisted customers with opening accounts and signing up for new services.

Batching and Balancing of report against posting media and source documents

Vouching of CASA, TD, GL tickets, and other transaction slips.

Processing of outward checks

Compliance to standard operating policies and procedures/record keeping.

Passing of Work with GL entries and review GL reports.