Grace Abrio Juquiana
Banker
Baguio City
Summary
Seeking a challenging career that provides an opportunity to enhance my technical skills and Abilities in the field of Finance and Business. Dedicated to developing team members’ strengths to Build dynamic and high-performing teams to surpass company goals. Reliable and dynamic Service Associate with a nine year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Customer Sales and Service Associate
Bank of, Philippine
11.2019 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
Client Relations Specialist
Bank of the Philippine Islands
Baguio City
01.2013 - 02.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Student Assistant
MIS, University of Baguio
Baguio City
06.2008 - 11.2010
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Took daily attendance, notifying classroom teacher immediately of student absences.
Education
Bachelor of Arts - Mass communication
University of Baguio
01.2007 - 01.2011
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San Jacinto National High School
01.2003 - 01.2007
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San Jacinto West Central School
01.1997 - 01.2003
Skills
Customer service and support
undefinedTimeline
Customer Sales and Service Associate
Bank of, Philippine
11.2019 - Current
Client Relations Specialist
Bank of the Philippine Islands
01.2013 - 02.2019
Student Assistant
MIS, University of Baguio
06.2008 - 11.2010
Bachelor of Arts - Mass communication
University of Baguio
01.2007 - 01.2011
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San Jacinto National High School
01.2003 - 01.2007
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San Jacinto West Central School
01.1997 - 01.2003
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